Job Description:
- Configure and administer components of a Windows 10 and Citrix infrastructure including application publishing, system monitoring, troubleshooting, end user support, license monitoring, and system documentation
- Manage, build, test, and deployment of a streamed image(s) that fully meet our client’s feature, function and performance objectives
- Maintain virtual production and test environments to be identical and to N-1 software version compliance
- Provide support to all infrastructure and operation team in triaging problems
- Process Service Now tickets per the SLA
- Evaluate requests to publish applications, coordinate pilot group testing, submit change requests, and publish applications
- Configure, test, and maintain application upgrades
- Evaluate and perform health check of current Citrix environment and business applications
- Actively participate in requirements gathering and design for the virtual environment
- Provide operational support to include performance tuning, capacity planning, and maintenance
- Maintain service support knowledge base to be current and accurate for use by support service personnel
- Prepare work plans as needed; keeps to milestones schedules and deliverables
- Other duties as assigned
Job Qualifications:
- Strong interpersonal and customer service skills
- Ability to manage time effectively, multitask and adapt to changes quickly in a fast moving environment
- Flexibility to work overtime and on weekends to support a 24×7 environment, holidays and at peak times
- Ability to troubleshoot and resolve technical problems over the phone which includes PC/Laptops in a Windows XP, Windows 7 network environment
- Experience with Microsoft Office applications and third party applications
- Has worked within a professional services firm or similar environment
- Technical experience or some exposure in some areas of PC internal networking and software including LAN, WAN
- Associates degree from an accredited institution
- Completed coursework from an accredited college university