Assistant Director of Telecom

Information Technology
in Tampa
, FL
Reference: 19-01727

Position Summary:

  • Leads the overall operations, design, development, maintenance, and customer support of the client’s System telephony voice infrastructure
  • Responsible for supervision of the telephony engineering staff and lead customer service staff
  • Assist departments director with annual budget preparation and oversee budget expenditures throughout the year
  • Assist other client departments in determining the most cost effective solution to meet their needs

Day to Day:

  • Oversee day-today operations of the client’s telephony systems
  • Assist financial management with oversight of accounts payables and billing of telephony services
  • Oversee customer service operations and assist in development of telephony services to be offered and entered into the IT Service Catalog
  • Cultivate vendor relations and negotiate for required services and contracts
  • Participate and attend Higher Education and professional conferences
  • Review and refine the client’s telephony systems and architecture to meet the needs of the client’s System
  • Maintain architectural relevance in keeping with advancements in technology

Minimum Qualifications: 

  • 3 Years Experience
  • Higher Education
  • A thorough understanding of streaming media technology
  • In-depth knowledge of both traditional and IP based PBX functionality, both voice and video codecs, the UDP/TCP/IP protocols, SIP protocol, and PRI signaling
  • A working knowledge of mainstream voice and video codecs
  • The ability to identify emerging technologies that would benefit the client’s strategic mission
  • Demonstrate good people skills needed to work effectively with customers, vendors, and staff
  • Able to manage a fiscal budget and provide assistance with budget development

Preferred Qualifications:

  • Experience with the Avaya PBX, Cisco Unity Connection, Polycom, Oracle ACME’s session border controller, Microsoft Skype for Business(aka Lync), and Avaya Aura Contact Center
  • Familiarity with the Avaya product line and maintenance options
  • Knowledge of the SNMP, DHCP, DNS, FTP, and NTP
  • Able to demonstrate good troubleshooting and diagnostics skills
  • Working knowledge of the Linux operating system, server administration, and virtual machines (e.g. Vmware)