Technology Change Management Analyst

Information Technology
in Orlando
, FL
Reference: 19-04252
  • Ensure adherence to Change Management standards, procedures and processes
  • Review change requests to ensure they meet the established completion criteria and processes
  • Review schedules of changes to identify time, conflicts, and risks associated with requested changes
  • Approve and reject submitted change requests
  • Chair meetings that review changes, such as Change Advisory Board (CAB)
  • Approve emergency changes in conjunction with management
  • Communicate change related information and manage expectations of changes
  • Recommend process enhancements and continues improvement opportunities that are based on industry standards
  • Conduct post implementation reviews on failures and major changes
  • Publish Change Management KPIs and metrics
  • Minimum 2 years relevant experience
  • Bachelor’s degree or equivalent
Preferred Qualifications:
  • Experience using CA PPM, JIRA, VersionOne, and SAP financial systems
  • Certification in change management a plus
  • Experience with Prosci ADKAR Model a plus
Responsibilities :
  • The successful candidate will develop a productive partnership with technology product owners, business stakeholders, and technical team members and serve as a consultant to client teams to identify training and change management opportunities
  • This person will be responsible for designing and implementing training and change management strategies and plans that maximize employee adoption and usage and minimize resistance
Essential Functions:
  • Delivers group instruction and training for departmental tools including VersionOne, JIRA, and CA PPM
  • Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
  • Analyzes and assesses training and development needs for the organization
  • Collaborate with SMEs, technology product owners, business stakeholders, and team members in the design and development of high-quality training curricula and courses
  • Development and execution of communications and training materials, such as quick reference guides, frequently asked questions, Web content, presentations, etc.
  • Develop an Organizational Change Management strategy to mitigate organizational impacts and foster an environment that is conducive to adoption of new or changed enterprise applications and business processes
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Develop training materials and provide training specific to organizational change in relation to business process and/or system changes
  • Work closely with internal Communications team to develop and implement communications strategies and plans to support the training and facilitate the organizational transition associated with the adoption of solutions

Basic Qualifications:

  • 4+ years of experience developing training materials and conducting training classes for a large organization
  • Experience designing a variety of learning solutions i.e. e-Learning, interactive multimedia, synchronous and asynchronous online training, simulations, informal learning opportunities
  • Experience and knowledge of change management principles, methodologies and tools
  • Excellent verbal, interpersonal, and written communication skills
  • Ability to frequently change priorities in a fast-paced environment
  • Team player with ability to work with all levels of internal staff, as well as outside clients and vendors
  • Effective time management skills with emphasis on quality and timely completion of tasks
  • Ability to work independently and collaboratively with minimal supervision
  • Experience working in a mixed methodology environment (Agile/waterfall/hybrid)
  • Experience using VersionOne, JIRA, and CA PPM
Required Education:
  • Bachelors Degree or higher from an accredited college/university or equivalent relevant experience