IT Production Control Specialist

Information Technology
in Austin
, TX
Reference: 19-02033

Technical Skills:

  • Has experience with an automated job scheduling tool and FTP client. Specific Autosys (Workload Automation AE) and MOVEit Central experience would be preferred but any enterprise or mainframe scheduling can be applied as well as any FTP client or command line experience.
  • Must be able to follow detailed, step-by-step, instructions (SOP) as well as troubleshoot and analyze issues in a timely manner understanding SLA demands and determine when to escalate issues
  • Work in a high-paced environment where multitasking is the norm
  • Must have experience working with a ticketing system, preferably ITSM, and be able to communicate effectively and professionally via phone, email, and instant messaging with IT personnel, internal business units, external vendors as well as government agencies
  • Required strong knowledge of desktop processing systems, specifically Windows OS and Microsoft Office applications and basic file system navigation in Windows and UNIX
  • Should be able to create and maintain documentation to support department processes

Soft Skills:

  • Must possess interpersonal skills to communicate effectively with customers (IT personnel, internal business units, and external vendors as well as government agencies) and partner with teams throughout the company
  • Make judgements based on policy and procedures when providing support or troubleshooting issues
  • Work effectively with the team as well as independently
  • Be able to work without supervision per the nature of the shift and be accountable for all aspects of the department’s needs
  • Maintain a high level of integrity to ensure member data is handled and processed timely and accurately