Pharm Tech

in Chicago
, IL
Reference: 19-02833


The Pharmacy Technician is responsible for providing member medication counseling and assistance in minimizing gaps in treatment by collaborating with various members of the healthcare team and with our community partners (pharmacists and providers).

Duties & Responsibilities:

  • Performs review of medication lists to understand and eliminate barriers to medication therapy while serving as the member’s Pharmacy Navigator in order to achieve the following:
    • Proper Medication Adherence
    • Minimize any gaps in therapy
    • Prevention of medication related adverse events through collaboration with pharmacist
  • Facilitating member access to medication(s) by:
    • Contacting pharmacies to obtain medications refills
    • Contacting members’ providers to issue new prescriptions and set up appointments when necessary
    • Facilitating access to medications for members experiencing financial issues
    • Working the member’s pharmacy to align refills to help members reduce frequency of pharmacy visits
    • Documenting the care delivered and communicating information to other providers
  • Partners with the pharmacists on the team and other members of the healthcare team to:
    • Communicate a medication treatment plan
    • May coordinate and integrate an MTM intervention within the broader healthcare management services being provided to the patient
  • Partner with community pharmacies to communicate member medication adherence
  • Performs patient health assessments to collect information regarding:
    • Patient medication profile including prescription and/or non-prescription medications, and homeopathic/herbal therapy
    • Barriers leading to poor medication adherence including medication and/or patient-related factors, or access to care
  • Handles member and provider communications both telephonically and possibly in person

Minimum Qualifications:

  • Experience with communicating with patients, providers and pharmacists on medication and medication related issues

Preferred Qualifications:

  • Certified Pharmacy Technician
  • Bilingual skills- English and Spanish or English and Cantonese or English and Mandarin
  • Must be an outstanding communicator with excellent verbal and written skills