Manager RCM Client Services

in Denver
, CO
Reference: 19-03049

Our client has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide:

  • physician services spanning the continuum of patient care
  • revenue cycle management solutions
  • performance improvement consulting


The Manager of Client Services is responsible for managing the practice/client relationships on behalf of Revenue Cycle Management. The Manager of Client Services understands the practice/client’s requirements and needs and proactively monitors client results on a weekly and monthly basis. The Manager of Client Services works in a team with the CBO Directors and Managers to analyze practice data and advise on and/or recommend solutions to ensure practice/client satisfaction, as well as handle routine inquiries or communications with the practice/client, Regional Director of Operations and internal support functions in a Central Business Office (CBO).


  • Well-rounded experience in all levels of Revenue Cycle Management
  • Healthcare, Coding and Billing experience and knowledge preferred
  • 3 – 4 years previous client relations experience preferred
  • Excellent presentation and facilitation skills
  • Strong communication skills and ability to work within a matrix organization
  • Ability to work independently and make sound and timely decisions is a must
  • Ability to interact with tact and diplomacy with individuals from a variety of backgrounds and organizational levels
  • Ability to effectively communicate both in writing and verbally with colleagues, patients, public, and practice leaders
  • Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, PowerPoint and Outlook
  • Ability to adapt to change, interruptions and distractions
  • Ability to multi-task; excellent organizational, planning and prioritization skills required
  • Strong analytical and problem solving skills


  • Establishes and maintains positive working relationships with the client/practice and their management
  • Works closely with the CBO Director and CBO Management Staff to address client/practice specific AR issues; identifies problem areas and through regular contact with practice and Regional Director of Operations
  • Manages client/practice inquiries ensuring timely and accurate responses
  • Monitors client results weekly/monthly and communicates performance to the client/practice as well as review monthly/quarterly/annual AR performance, KPIs
  • Reviews utilization with client/practice and works closely with CBO and client/practice to ensure accurate capture of all revenue
  • Works closely with the practice/client to address variances, barriers or concerns
  • In partnership with operations, assesses the status of client accounts, identifies problem areas and through regular contact with the client communicates the areas in which Operations is expanding to help meet their goals
  • Develops and presents appropriate practice communication plan for onsite meetings, taking into account complexity, practice desires
  • Documents meeting results, providing practice feedback to Operations and Management
  • Maintains healthcare industry, compliance, and HIPPA requirements and coding and billing standard knowledge when presenting to the practice
  • Other duties as assigned
  • Performs other job-related duties within the job scope as requested by RCM CBO Management
  • Maintains strict confidentiality in accordance with HIPAA regulations and Company policy
  • Any patient private health information (PHI) must not be divulged on any account except to payers that need the information in order to process the claim for payment
  • Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties
  • Embodies the principles of the corporate Mission Statement and Philosophy at all times
    •  Represents the corporation in a positive fashion and makes all individuals feel as comfortable as possible
    •  Conducts all business in a professional manner maintaining respect for individuals at all times
  • Complies with departmental and company-wide policies and procedures
    • Maintains constant awareness of potential safety hazards insuring necessary safety precautions
    • Reads and complies with established Corporate and Patient Accounts policies and procedures