Description:
4 Corner Resources is currently hiring for a Client Success Advocate in the Lakeland area.
Responsibilities:
- Maintaining client relationships
- Excellent communication and customer service experience
- Conduct regular check-in calls and business reviews with clients to assess developing client needs
- Document outcomes of engagement interactions
- Advocate for clients by identifying emerging issues and suggesting improvements to processes, policies and products
- Forecast and track key account metrics
- Interface with the Innovation team to assist in establishing business/use cases based on client feedback
- Deliver value to the company through customer satisfaction, retention and cross-selling of our logos
- Identify and escalate potential at-risk clients
- Take ownership of client interactions
- Engage departmental leaders
- Work cross-functionally with all business stakeholders
- Conduct and document discovery and needs assessments for supplemental services estimates and deliver cost information to clients
- Qualify up-selling and cross-selling opportunities among current clients and coordinate with sales team to pass opportunities into the sales pipeline