Mortgage Loan Processor

Finance & Accounting
in Tampa
, FL
Reference: 19-04170

Position Summary:

The Mortgage Loan Processor will review and analyze documentation submitted by applicants for the approval of first mortgage and home equity loans. The Mortgage Loan Processor will act as the point of contact for members throughout the loan process. The Mortgage Loan Processor ensures compliance to our client’s product and pricing guidelines.

Essential Duties and Responsibilities: 

  • Perform all responsibilities in accordance with current organizational goals and standards
  • Counsel and advise callers on new home equity loan options and/or required documentation
  • Answer calls when presented directly and on ACD line assigned and returns voicemail messages same day whenever possible and follow up with all members according to commitments made
  • Direct the loan to the underwriting team if it does not meet minimum standards or if it is required based on the loan product or situation as defined in the Product Guidelines
  • Communicate lending decisions to both internal and external channels
  • Collect documentation to fulfill UW conditions
  • Keep members engaged and informed until the loan is ready for closing
  • Follow up after closing to ensure questions are answered and needs are met
  • Retain and enhance mortgage acumen and specifically maintain knowledge of mortgage products and services offered by the credit union
  • Reinforce the selling points of our loan types, rates, payments, and terms of mortgage products
  • Responsible for posting and accuracy of the loan set-up in core and lending systems
  • Reconcile consumer loan funding loan packages
  • Ensure disclosures and AVM’s are received and loans are denied based on regulatory requirements
  • Upload valid documentation used to obtain loan approval
  • Complete calculations as needed for assets and income (using W2s, tax returns, paystubs)
  • Review service orders for accuracy such as:
    • Credit report to determine the credit worthiness of applicant based on industry standards for collateral/equity value- questions discrepancies and disputes
    • Homeowner’s insurance and flood insurance (if applicable) ensuring mortgagee clause is in favor of credit union and rating is B or better
    • Flood certifications and other verifications to prepare a file for closing
    • AVM’s for value and updating system as needed
    • O& E’s for liens and legal description accuracy
  • For maintaining credit union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
  • All work responsibilities are subject to having performance goals and targets established as part of the annual performance planning process or as the result of organizational goal and production planning.
  • Must demonstrate a functional knowledge of federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
  • Accountable for an individual and team pipeline management in a manner which maximizes converting applications into funded loans as approved
  • Coordinate quality loan closings with members and/or Community Financial Center personnel
  • Qualify for NMLS registration according to the SAFE ACT

Other Job Functions:

  • Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects
  • Perform additional duties as assigned
  • Abide by all policies, procedures, and protocols outlined in our employee’s operational and administrative policy manuals

Knowledge, Skills and Abilities Required:

  • Excellent time management skills
  • High sense of urgency
  • Excellent communication skills
  • Ability to determine the best course of action within a wide array of choices
  • Exhibit professional image
  • Exhibits leadership skills

Physical Requirements:

  • Able to sit, communicate via telephone, type and read a computer screen for extended periods of time
  • May also require standing, stooping and reaching
  • Non-strenuous daily activity and prolonged sitting
  • Extensive typing, filing, and writing

Education/Experience Requirements:

  • High School diploma or equivalent; some college preferred
  • Minimum 1-3 years of experience in lending or a combination of education and experience


  • In performing these responsibilities, the Mortgage Loan Processor I maintains the following relationships:
    • Internal and External Customer Relationships
    • Underwriter I
    • AVP of MHLP
    • VP of MHLP
    • Other relationships