Leisure Travel Agent

Call Center & Customer Service
in Rochester
, MN
Reference: 19-02823

Primary Duties and Responsibilities:

  • Sell travel packages in all product categories, to include the preparation of complex itineraries with a mix of products
  • Actively solicit and promote new travel business
  • Advise on best value, location, and mode of travel to meet client needs and develop book of business
  • Complete reservations and advise clients regarding documentation requirements
  • Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents)
  • Receive and resolve related customer concerns
  • Build and grow a book of client business
  • May oversee the daily travel operation in an assigned location
Experience With/In:
  • Galileo Focalpoint/Viewpoint to book domestic/international air, car and hotel
  • Travelport Cruise
  • Supplier websites to book tours/cruises

Travel Experience To Include:

  • Cruising and tours
  • Independent domestic and internationally

Work Environment:

  • Works indoors in a temperature controlled office environment

Certification From Institute:

  • Successful completion of an approved travel school or two or more years’ experience as a travel agent
  • Certified Travel Associate (CTA)
  • Certified Travel Counselor (CTC)
  • Certified Travel Industry Executive (CTIE)
  • Lifestyle Specialist (LS)
  • Destination Specialist (DS)
  • Cruise Lines International Association (CLIA)
  • Accredited Cruise Counselor (ACC)
  • Master Cruise Counselor (MCC)
  • Tourist board and vendor sponsored certifications
  • Tourist board and vendor sponsored certification
  • Advanced Sales Training
  • Advanced Prospecting Training


  • Planning and booking travel packages containing a mix of products including domestic and international products
Advanced Knowledge of:
  • Sales and prospecting techniques
  • Various travel systems including: airline reservation systems to book domestic/international air, car and hotel
  • Travelport to book cruises
  • Supplier websites to book tours
  • Agent Max to secure insurance
  • Monetary requirements and cancellation/change penalties
  • Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network)
  • Internet sites for research and booking capabilities
  • Domestic and international preferred products and suppliers
  • PC software applications including Microsoft Office
  • Airline rules, regulations
  • Travel protection insurance
  • World geography/events

Ability To:

  • Capture travel related information into reservation/financial system
  • Communicate effectively in a work environment, the public and travel vendors
  • Perform basic mathematical calculations including percentages to complete travel sales transactions
  • Work irregular hours
  • Achieve sales goals
  • Manage time effectively
  • Problem solves and exhibit critical thinking