Primary Duties and Responsibilities:
- Sell travel packages in all product categories, to include the preparation of complex itineraries with a mix of products
- Actively solicit and promote new travel business
- Advise on best value, location, and mode of travel to meet client needs and develop book of business
- Complete reservations and advise clients regarding documentation requirements
- Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents)
- Receive and resolve related customer concerns
- Build and grow a book of client business
- May oversee the daily travel operation in an assigned location
Experience With/In:
- Galileo Focalpoint/Viewpoint to book domestic/international air, car and hotel
- Travelport Cruise
- Supplier websites to book tours/cruises
Travel Experience To Include:
- Cruising and tours
- Independent domestic and internationally
Work Environment:
- Works indoors in a temperature controlled office environment
Certification From Institute:
- Successful completion of an approved travel school or two or more years’ experience as a travel agent
- Certified Travel Associate (CTA)
- Certified Travel Counselor (CTC)
- Certified Travel Industry Executive (CTIE)
- Lifestyle Specialist (LS)
- Destination Specialist (DS)
- Cruise Lines International Association (CLIA)
- Accredited Cruise Counselor (ACC)
- Master Cruise Counselor (MCC)
- Tourist board and vendor sponsored certifications
- Tourist board and vendor sponsored certification
- Advanced Sales Training
- Advanced Prospecting Training
Experience:
- Planning and booking travel packages containing a mix of products including domestic and international products
Advanced Knowledge of:
- Sales and prospecting techniques
- Various travel systems including: airline reservation systems to book domestic/international air, car and hotel
- Travelport to book cruises
- Supplier websites to book tours
- Agent Max to secure insurance
- Monetary requirements and cancellation/change penalties
- Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network)
- Internet sites for research and booking capabilities
- Domestic and international preferred products and suppliers
- PC software applications including Microsoft Office
- Airline rules, regulations
- Travel protection insurance
- World geography/events
Ability To:
- Capture travel related information into reservation/financial system
- Communicate effectively in a work environment, the public and travel vendors
- Perform basic mathematical calculations including percentages to complete travel sales transactions
- Work irregular hours
- Achieve sales goals
- Manage time effectively
- Problem solves and exhibit critical thinking