Customer Service Representative

Call Center & Customer Service
in Tampa
, FL
Reference: 19-03045


  • First point of contact with companies for processes, requests and rule clarifications
  • Facilitating the hearing process by on-boarding new member companies, and third-party administrator (TPA) companies
  • Providing support to members that render a decision on the filings
  • Coordinating the scheduling, case assigning, developing of ad hoc reports, and ensuring turnaround times are met
  • Assist in analyzing decision disputes when involved companies believe errors occurred on filings and wish to have the decisions voided/corrected


  • Intermediate level of customer service skills and strong writing skills
  • Business skills normally obtained in a planned on-sight training (rules and processes, office equipment, and intermediate level of Microsoft Office)
  • High School diploma or equivalent
  • Advanced customer service skills
  • Strong critical thinker
  • Strong analytical skills
  • Ability to quickly troubleshoot issues
  • Advanced Excel, intermediate level of Visio, Word, Visual Basic and intermediate programming knowledge
  • 3 years related experience and/or an Associates degree
  • Insurance industry HIGHLY preferred