Finance & Accounting
in Orlando
, FL
Reference: 19-04069


This position is responsible for all collection activity on accounts to maintain the best possible portfolio performance and customer service.  This may be done with the use of a predictive dialer system as well as working manually from lists provided. This collector is responsible for complying with all federal and state laws and regulations.

Essential Functions and Tasks:

  • Communicate with customers by telephone and make every effort to collect all open items on an account
  • Identify account that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion
  • Keep customers informed of the status of their account on every detail during every communication
  • Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls
  • Ability to apply common sense understanding to carry out detailed written and oral instructions

Knowledges, Skills, and Abilities:

  • Must be able to speak English
  • Must have at least 2 years of recent collections experience
  • Must exhibit keyboard proficiency
  • Must be self-sufficient and a self-starter
  • Must possess good communication skills
  • Must be detail-oriented with high level of accuracy
  • Must have ability to handle multiple tasks and balance priorities
  • Carry out any reasonable request by management of which the employee is capable of performing
  • High School diploma or GED equivalent

Work Schedule/Hours

  • Schedules will vary depending on business needs, and entails working nights, weekends and holidays.
  • Must be flexible if needed for occasional work outside of departmental operating hours
  • All departments are open during major holiday periods.