Candidate Experience Coordinator

Call Center & Customer Service
in New York City
, NY
Reference: 19-04487


The Candidate Experience Coordinator (CEC) serves as the key candidate outreach and administrative support professional for the Talent Advisor to which he/she is aligned. Although positioned within TA Operations, the CEC takes daily direction from their respective Talent Advisor to ensure all candidate-facing communication and interactions are positive, informed and engaging.

Duties & Responsibilities:

  • Develop appropriate, well-written and timely candidate communications to ensure candidates are informed about process, current status, next steps, and other pieces of information that are helpful and necessary to make informed decisions
  • Partner effectively with Hiring Managers (and/or their delegates), interview panelists, and HR to ensure candidate interviews are scheduled quickly
  • Leverage influencing skills to minimize interview rescheduling and other disruptions to the candidate experience
  • Manage all related logistics (scheduling conference or interview rooms, accessibility to technology, candidate travel if required, itinerary finalization and distribution, collecting feedback forms, etc.)
  • Ensure candidates are dispositioned appropriately and accurately as they move through the recruitment process
  • Touch base periodically with candidates to answer questions and keep them engaged (as directed by the TA)
  • Ensure a smooth transition into and through the HF on-boarding process. This includes setting appropriate expectations regarding process, timing, requirements, interacting with third-party vendors, establishing a Workday account, etc.
  • Initiate and oversee the candidate on-boarding process for their respective business unit(s), including background checks, drug tests, license verification, etc.
  • Monitor candidate progress throughout and ensure time requirements/deadlines are met
  • Ensure all compliance requirements are met
  • In partnership with the Talent Advisor, develop and deploy a Workday data entry and administration strategy ideally suited to meet the working preferences and capacity requirements of the Talent Advisor, including the opening and closing of requisitions
  • Partner with TA Operations and HR Operations on subsequent technology releases and the corresponding impact to process, including implications for retraining
  • Partner with the Talent Advisor and Strategic Sourcer to schedule on and off-campus hiring events
  • Oversee or participate in other related TA Operational work as needed

Minimum Qualifications:

  • High School diploma required
  • Prior experience working in a professional setting
  • Demonstrated ability to provide exceptional customer service, both internally and externally
  • Basic understanding of recruiting and HR concepts, policies and procedures
  • Experience with Applicant Tracking Systems
  • Proficient in MS Office Programs (Word, Excel, PP, Visio)

Preferred Qualifications:

  • Associates Degree from an accredited institution
  • Prior experience working in an HR/TA-related function
  • Excellent interpersonal, influencing and communication skills
  • Strong attention to detail
  • Experience with Applicant Tracking Systems (Workday a plus)