Production Control Specialist

Information Technology
in Tampa
, FL
Reference: 19-01902


Ensure continuity of production processes to minimize significant impact against production systems while meeting compliance requirements and service level agreements. Process daily, weekly, bi-monthly, monthly, quarterly, semi-annually and yearly file imports and exports.

Essential Functions:
  • Creation of critical reports using Excel and various other tools
  • Escalate and resolve errors as appropriate and ensure timely resolution
  • Monitor, execute, and complete various vital manual operational processes
  • Accountable for maintaining, monitoring, troubleshooting and escalating all automated Autosys scheduler jobs and MOVEit FTP transfer issues
  • Handle various types of request from IT, internal business units, and external vendors
  • Responsible for coordinating, reviewing and communicating the transition/turnover between shifts
  • Coordinate with end users, other IT departments, and project teams in planning and executing the turnover of new jobs and changes to the production schedule
  • Manage the scheduling, input/output controls, job setup, job execution, system monitoring, and problem resolution of production jobs on corporate data center Unix and/or Windows platform
  • Drive improvements to existing production processes to improve reliability, scalability and security of the processes
  • Act in liaison capacity with other areas and business units related to key initiatives, operational issues, and service requests
  • Resolve or coordinate resolution of all errors prior to changes being made to the production environments
  • Identify, diagnose, report, and provide resolutions to technical problems with production control software and production batch cycles
  • Update and maintain documentation on production control processes and trains IT staff as required
  • Required to be available to work on an on-call basis, weekends and off-hours during major upgrades or implementations
  • Actively apply and advocate security and change management policies by identifying and addressing situations that are not in compliance
  • Perform other duties as assigned


  • Requires a High School diploma or its equivalent
  • Two plus years of experience in IT operations, production control or similar
Special Skills:
  • Ability to understand and work closely with other departments, teams and employees
Technical Skills/Requirements:
  • Has knowledge of commonly-used concepts, practices, and procedures within the HMO industry
  • Requires strong knowledge of server and desktop processing systems that enables them to work at the highest level of all computer operations phases
  • Effective analysis in reviewing current practices, identifying improved approaches, and proposing same
  • Ability to develop and edit production control policies and procedures, as well as prepare audits and reports against the same
  • SQL knowledge to execute queries in order to analyze and troubleshoot process issues is required
  • Experience using automated job scheduling tools