Operations Support Specialist

Finance & Accounting
in Tampa
, FL
Reference: 19-02531

Job Summary: 

  • Assists in activities for the business function (or multiple functions) within assigned area of operations, internal and/or external
  • Root Cause Analysis, Trending, and Process Improvement
  • Assignments are broad in nature

Key Duties and Responsibilities:

  • Accountable for critical/complex processes or functions within the department
  • Provides guidance on assigning workload, monitoring quality and associate coaching; coordinates work of others
  • Serves as liaison between departments when it becomes necessary due to member or workflow issues
  • Develops, recommends, and implements process improvements to improve efficiencies and services provided
  • Manages key project initiatives including, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress
  • Completes root cause analysis on error reports from operations and from business units
  • Completes trending analysis on reports utilizing problem solving skills
  • Updates and creates resources on link applicable to assigned area, such as timely announcements, step actions, reference call tools, FAQs etc.
  • Ensures associates are trained on new processes and receive refresher training
  • Creates/revises training as needed
  • Facilitates and participates in meetings with other departments and line of business as needed
  • Act in a liaison capacity for the Mgr/Sr Mgr representing Operations with other areas and business units
  • Completes gap analysis on training for the business
  • Other duties as assigned


  • A High School or GED or equivalent required
  • Or equivalent work experience required
  • A Bachelor’s Degree in a related field preferred

Work Experience:

  • 4+ years of experience in a related field required
  • Other Previous experience in a customer service environment and health insurance preferred


  • Demonstrated analytical skills
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to communicate and make recommendations to upper management
  • Other Strong understanding of managed care and its place in the health care industry
  • Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims