Mgr, Vendor Relations

Finance & Accounting
in Chicago
, IL
Reference: 19-02653

Job Summary: 

Manage third party program relationship with various vendor partners for customer service performance management standards, financial responsibility and proactively implements appropriate business solutions as required. Act as the critical link between our vendor partners and their account management for delivery of vendor services. As the company’s operations representative, this position manages the facilitation from initial launch of services through day to day interactions. Process and project management are key aspects of this position.

Key Duties and Responsibilities:

  • Interface with the vendor teams to identify strategies to meet the contractual requirements
  • Manage project plans through execution
  • Identify and execute on process improvement projects
  • Monitor, manage and report on vendor compliance of contractual agreements and deliverables, establishing performance goals and objectives
  • Manage business and measure vendor performance against expected Service Level Agreements (SLAs), defined Key Performance Indicators and is responsible for its financial performance
  • Ensure standards are being met and prioritized appropriately with suppliers
  • Develop and implement action plans to address processes needing improvement, providing coaching and motivational support
  • Act as single point of contact and escalation for vendors and coordinates issue resolution with directors
  • Act in liaison capacity with vendors, other departments and business units to implement and communicate business strategy
  • Analyze trends to recommend, document and implement process improvement
  • Provide monthly and quarterly summaries to senior management on overall performance and trends
  • Effectively manage processes and projects within department
  • Plan, conduct and direct work on complex projects/programs necessitating the origination and application of new and unique approaches
  • Set integration priorities, develop growth strategies and manage resources for new business opportunities including planning, development, implementation, and maintenance for one or more lines of business
  • Meet or exceed company objectives for revenue and gross profit
  • Communicate daily with vendor partner over the telephone as well as in person
  • Partner with vendor account managers to compile, analyze, and deliver resolution to issues
  • Manage and develop the workflow for all business processes
  • Drive prompt and proper resolution to internal business owner requests at all times
  • All other duties as assigned

Education Level:

  • A Bachelor’s degree in a related field or equivalent directly related experience
  • Level vendor management experience
  • Relevant functional project based experience and quality management experience