Artificial intelligence (AI) is advancing leaps and bounds each year as technology evolves. With the creation of devices like Siri, Amazon Echo, and Google’s AI that can predict whether you are likely to develop heart disease by merely analyzing your eyes, it’s no surprise that many businesses think they can rely on an AI recruiting system to attract and qualify good candidates.
However, not all that glitters is gold. Do businesses need AI for recruiting? Or, is AI recruiting just the next trend in the area of human resources, talent acquisition, and recruitment and staffing?
As one of the top-ranked employment agencies in Orlando, we thought it vital to see what the use of artificial intelligence means for hiring employees. Here’s what you need to know about AI for recruiting and staffing:
AI Systems Anticipated to Be a Major HR Resource by 2022
Artificial intelligence concepts, such as robotic process automation (RPA), are picking up traction across a variety of industries — including human resources. Some of these applications automate tedious and repetitive business processes such as payroll, background checks, application tracking, and job postings. According to a CareerBuilder survey of 231 private sector human resource managers:
“More than 1 in 10 HR managers (13 percent) are already seeing evidence of artificial intelligence (AI) becoming a regular part of HR, and 55 percent say it will be in the next five years.”
Some companies are rolling out conversational AI recruiting software programs that analyze text to formulate an appropriate response. Trying to find the best AI for recruiting, however, is not that simple; there are limitations in the capabilities of each AI recruiting application.
Limitations of Machine Learning in AI Recruiting Systems
Ideal AI recruiting tools are those that will simplify the recruiting and staffing by handling all tasks associated with the process, but AI recruitment tools are not all that they are cracked up to be. Rosemary Haefner, chief human resources officer for CareerBuilder, agrees that while AI is great for specific tasks, it can’t replace the cognitive intelligence (IQ) and emotional intelligence (EQ) of humans for others:
"What robots and AI can't replace... is the human element of HR that shapes the company culture, provides an environment for employees built on IQ and EQ, works hand in hand with company leaders to meet business goals and ensures employees have the training and support to thrive. You need living, dynamic people who can navigate the 'gray' to do that, not robots that can quickly work through black and white."
AI Recruiting Software Can Display Biases
A perfect example of the limitations of machine learning comes in the form of an AI recruiting system Amazon created (and has since stopped working on). The company’s machine-learning specialists realized that their AI recruiting software demonstrated bias against female applicants. Because the software was programmed to evaluate applicants based on patterns from resumes that were submitted over a 10-year period — most of which were from male applicants — the AI for recruiting introduced bias and favored male candidates.
Humans Are Still Needed in HR, Recruiting, and Staffing
It is for these reasons that the overwhelming majority of human resource professionals believe that human beings are still integral to human resources processes, such as recruiting and staffing, and cannot be replaced by AI recruiting. Only 7% of human resource managers surveyed by CareerBuilder say that they think AI could perform their jobs.
This is why companies like 4 Corner Resources (4CR), continually ranked among the best staffing agencies in Orlando FL, are still in high demand by businesses in central Florida and around the country. We serve large and small employers alike across a multitude of industries and help them stand out in a competitive job market.
To see how 4CR can help your business more effectively than any AI, contact our team of recruiting and staffing experts today.
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