Description:
The primary role is to provide professional and high-level customer service. The primary focus of the Customer Service Coordinator is to provide professional and high-level customer service to customers through the administrative support functions of the Business Services department.
Responsibilities:
- Responding to customers’ service inquiry calls, walk ins, or email requests
- Interviewing customers to acquire information and explain available services
- Handling and resolving customer issues and/or service requirements
- Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service
- Opening Service Tickets and assigning, coordinating and scheduling technicians to respond to customers’ service needs
- Answering customers’ questions regarding open service tickets and providing status of service request
- Monitor and track delivery on parts necessary for completion of service requests
- Properly coordinate and schedule completion of work based on parts delivery
- Ensuring proper process and procedures are followed at the completion of a service request
- Invoicing completed services
Administrative Duties:
- Ensuring Expense Reimbursement reports are routed to the appropriate person and approved within assigned timeframes
- Monitor and run status reports as necessary
Required Skills:
- Excellent Excel skills a must
- Excellent customer service skills
- Excellent phone skills
- Excellent communication skills written and verbal
- Is attentive to the needs of customers
- Ability to multi-task
- High-energy professional who is detail-oriented and able to work well under pressure
- Ability to operate office equipment such as phone (conferencing and voice message retrieval); copy/fax machine; and personal computer
- Must be able to work with MS Office (Word / Excel)
- Data entry skills
- Must pass DT/BG
- Candidates to take the Excel proveIT assessment