Business Analyst

Information Technology
in Indianapolis
, IN
Reference: 19-04151


  • Responsible to serve as liaison between the IT department and all business units
  • Help maintain good communication with the user community during all phases of the systems development life cycle of the project
  • Assist IT with requirement gathering and identifying business unit needs


  • Open and maintain lines of communication to monitor and improve business unit satisfaction with IT
  • Provide IT support to end users
  • Provide a single point of contact for business units into IT and act as a conduit between the two organizations
  • Assist technical project team in establishing a timeline that IT and the business units can agree on
  • Perform “requirements gathering” to help the IT development team have a good understanding of business unit needs
  • Maintain an accurate project status at all times and keep business units informed on a regular basis (project status will be maintained using MS Project or an equivalent tool)
  • Assist in the process of developing or improving IT procedures
  • Acquire business analyst knowledge on assigned business units
  • Document or oversee the documentation of application changes
  • Perform quality assurance duties
  • Third party software configuration and set up
  • Special projects as assigned by management
  • Travel to other areas of the corporation to assist or install components

Proficiency in one or more of the following skills:

  • Software development
  • Hardware support
  • Project management
  • Business information analysis


  • Bachelor’s degree
  • Basic knowledge of MS Office tools (Word, Excel, PowerPoint)
  • Ability to read, analyze, and interpret documents, instructions, and policy manuals
  • Ability to communicate effectively with management, and personnel through oral or written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner
  • Strong interpersonal skills, ability to establish good working relationships with all business units
  • Effective time management skills and the ability to work on multiple tasks and projects at the same time (multi-task)
  • General project management skills