Description:
Responsible to serve as liaison between the IT department and all business units. Help maintain good communication with the user community during all phases of the systems development life cycle of the project. Assist IT with requirement gathering and identifying business unit needs.
Responsibilities:
- Open and maintain lines of communication to monitor and improve business unit satisfaction with IT
- Provide IT support to end users
- Provide a single point of contact for business units into IT and act as a conduit between the two organizations
- Assist technical project team in establishing a timeline that IT and the business units can agree on
- Perform “requirements gathering” to help the IT development team have a good understanding of business unit needs
- Maintain an accurate project status at all times and keep business units informed on a regular basis (project status will be maintained using MS Project or an equivalent tool)
- Assist in the process of developing or improving IT procedures
- Acquire business analyst knowledge on assigned business units
- Document or oversee the documentation of application changes
- Perform quality assurance duties
- Third party software configuration and set up
- Special projects as assigned by management
- Travel to other areas of the corporation to assist or install components
Proficiency in one or more of the following skills:
- Software development
- Hardware support
- Project management
- Business information analysis
Other requirements:
- Ability to lift up to 25 lbs., walk, stand, sit, bend, twist and reach with hands and arms
Knowledge and Skills:
- Bachelor’s degree
- Basic knowledge of MS Office tools (Word, Excel, PowerPoint)