Medical Equipment Documentation Specialist
4 Corner Resources is hiring a Medical Equipment Documentation Specialist for a home healthcare and medical equipment provider in Southborough, MA. This is a full-time, direct hire opportunity with a Monday through Friday daytime schedule and no on-call requirement. It’s a strong fit for someone with healthcare office, call center, or insurance verification experience who wants a stable role helping patients get the equipment and care they need at home.
Medical Equipment Documentation Specialist Responsibilities:
- Serve as a first point of contact for patients, caregivers, and referral sources by phone and in person
- Manage patient intake and verify insurance coverage for Medicare, Medicaid, and private payers
- Prepare and process documentation including Certificates of Medical Necessity (CMNs), invoices, and delivery paperwork
- Coordinate documentation and service setup for respiratory products and durable medical equipment
- Maintain organized patient records and referral logs in line with accreditation and company standards
- Work with outside agencies and internal teams to resolve patient issues and keep care on track
- Assist walk-in and retail customers with equipment questions
- Support office operations such as supply monitoring, deposits, and batch reporting
Medical Equipment Documentation Specialist Qualifications:
- High school diploma or GED
- Strong verbal and written communication skills and a courteous, patient-focused approach
- Ability to manage several tasks at once with strong attention to detail
- Ability to handle sensitive patient information with discretion
- Comfortable with Outlook, Word, Excel, and standard office equipment
- Ability to lift and carry office and patient equipment up to 35 lbs
Medical Equipment Documentation Specialist Preferred Qualifications:
- One year of related experience in a call center, physician’s office, hospital, medical billing, home healthcare, or as a CNA or with a medical provider or supplier
- Insurance verification and reimbursement knowledge
- Familiarity with medical terminology and durable medical equipment
Medical Equipment Documentation Specialist Details:
- Location: Southborough, MA (onsite)
- Schedule: Full-time, Monday through Friday, 8:30am to 5:00pm
- Availability: No on-call
- Pay Rate: $21 to $23/hour, depending on related experience
- Benefits: Eligible for a bonus opportunity, plus a competitive benefits package, employee recognition programs, and opportunities for growth and advancement
- Employment Type: Direct hire (permanent, full-time)
- Hiring is contingent on a background check, and may include a drug screen, healthcare facility credentialing, and a valid driver’s license with a clean driving record
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