Medical Equipment Driver & Customer Service

4 Corner Resources is hiring a Medical Equipment Driver & Customer Service Representative in Charles City, Iowa. This is a direct-hire, full-time position with a Monday through Friday daytime schedule. It is a strong fit for someone with a customer service background who is comfortable on a computer, enjoys helping patients, and wants a role that mixes office work with time on the road.

Medical Equipment Driver & Customer Service Responsibilities:

• Answer phones, greet walk-in patients, and help patients and referral sources by phone and in person
• Handle patient intake: collect patient and referral information, enter data, receive faxes, build patient charts, and process paperwork
• Help verify Medicare, Medicaid, and private insurance coverage
• Prepare accurate files for billing and keep referral and tracking logs up to date
• Prepare daily delivery tickets and coordinate deliveries with the local team
• Deliver, set up, and maintain home medical equipment, oxygen, and supplies at patients’ homes
• Teach patients and caregivers how to use and care for their equipment safely
• Complete delivery paperwork, including invoices, work orders, route sheets, and patient care instructions
• Keep the assigned delivery vehicle clean and safe, and report equipment hazards or product issues
• Take part in a rotating on-call schedule

Medical Equipment Driver & Customer Service Qualifications:

• High school diploma or GED
• Customer service experience
• Strong computer skills, including email, internet research, and Microsoft Outlook, Word, and Excel
• Valid driver’s license in your state of residence and a clean driving record
• Comfortable driving a company van to patients’ homes
• Able to lift and carry patient equipment of at least 65 pounds
• Clear spoken and written communication in English, with good attention to detail
• Able to multitask, stay organized, and work both independently and as part of a team
• Mechanically inclined, with the ability to troubleshoot equipment and properly load and secure cargo
• Able to complete a background check, drug screen, and any required healthcare credentialing
• Able to meet N95 respirator requirements, including medical evaluation, initial and annual fit testing, and keeping a mask seal per OSHA guidelines

Medical Equipment Driver & Customer Service Preferred Qualifications:

• Medical field or medical equipment experience
• Experience driving in a medical or delivery setting
• At least one year of related work experience
• Knowledge of medical terminology

Medical Equipment Driver & Customer Service Details:

• Location: Charles City, IA (onsite, with local travel to patient homes)
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM
• Availability: On-call every third week and every third holiday
• Pay Rate: $19 to $20/hour depending on related experience, plus bonus opportunity
• Role Mix: About 80% customer service and 20% driving
• Employment Type: Direct hire, full-time

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