Microsoft Offers 60,000 Employees a Buyout as AT&T Brings Call Center Jobs Home

Episode 116


Episode Overview

Microsoft has offered voluntary buyouts to about 60,000 employees, CNBC reports. Pete and Peter ask the question every employee who turns it down will be asking: does a voluntary offer today become a less generous involuntary exit later? The offer comes shortly after Microsoft lost access to the PERM program, a step toward green cards for H-1B workers.

From there, the hosts turn to a story that gets far less coverage: U.S. companies building their workforces in India. Their research puts at least 1.5 million jobs in global capability centers, with IBM, Amazon, JPMorgan Chase, Citigroup, and Wells Fargo among the largest employers. A Quess Corp report projects these centers will add more than 500,000 non-tech roles by 2028. Many are customer support and back-office jobs that could be entry-level openings for American workers.

The bright spot of the week: FCC Chairman Brendan Carr announced that AT&T is bringing its call center and customer service jobs back to the U.S. by the end of the year. Pete and Peter also cover layoffs at Skydance, Scripps, and Dropbox, the Dutch government’s plan to cut 25,000 jobs with AI, Proton’s AI re-interviews, WalletHub’s ranking of Florida at 47th for jobs, and next week’s packed calendar: election day, JOLTS, ADP, and Friday’s BLS jobs report.

Key Takeaways

  • Microsoft offered voluntary buyouts to about 60,000 employees. The open question for workers is what happens to those who decline.
  • Pete and Peter estimate 1.5 million to 2 million jobs at U.S. companies’ global capability centers in India. Quess Corp projects 500,000+ more non-tech roles there by 2028.
  • AT&T is moving all call center and customer service jobs back to the U.S. by the end of the year, according to FCC Chairman Brendan Carr.
  • Dropbox is cutting about 9% of its workforce, and the Dutch government plans to cut 25,000 jobs, with AI central to the plan.
  • Proton is re-interviewing employees about how they use AI, and the results may decide who keeps their job. For employers, it’s a morale risk. For workers, it’s a clear signal to build AI skills.
  • WalletHub’s 2026 ranking puts Nebraska first for jobs and Florida 47th of 50.
A closeup of Pete Newsome, looking into the camera and smiling.

Pete Newsome is the President of 4 Corner Resources, the staffing and recruiting firm he founded in 2005. 4CR is a member of the American Staffing Association and TechServe Alliance, and is Central Florida’s top-rated firm as a 9-time Clearly Rated Best of Staffing Winner. Recent awards and recognition include being named to Forbes’ 2026 Best Recruiting and Best Temporary Staffing Firms in America, Business Insider’s 2026 America’s Top Recruiting Firms, The Seminole 100, and The Golden 100.

Pete is a frequent conference speaker on the topic of AI’s impact on jobs, and he hosts The Week in Jobs, a weekly show and podcast covering real-time workforce trends, analysis, and news. Connect with Pete on LinkedIn

Recent Episodes