Call Center Manager

Job Description

Typical Duties and Responsibilities 

  • Hire, train and onboard new call center representatives as required to meet quotas 
  • Process weekly sales leads reports for submission to management  
  • Provide coaching and assistance to call center representatives on an ongoing basis 
  • Communicate company goals to associates so every employee understands his or her role 
  • Develop presentations and talks to motivate and educate call center representatives 
  • Oversee and ensure conflict resolution between associates and customers 
  • Conduct periodic surveys of customers and potential customers to ensure quality control

Common Skills and Proficiencies 

  • Several year’s experience in telemarketing software systems 
  • Excellent communication and interpersonal skills  
  • Strong management and leadership skills 
  • Advanced conflict resolution skills  

 

Frequently Required Credentials and Education 

  • Bachelor’s degree in Marketing, Business, Communications or relevant field