Schedulers help keep medical offices and health-care facilities running smoothly. Their key responsibilities include answering phones, greeting patients, and scheduling appointments. Schedulers are often the “face” and “voice” patients encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.
Typical Duties and Responsibilities
- Schedule appointments for patients
- Call for appointment reminders
- Answer phones and greet patients
- Submit billing and insurance claims
- Resolve questions and complaints
- Handle paper and electronic files
- Basic bookkeeping
Education and Background
Schedulers should have a high school diploma or equivalent. An associate degree in a business or medical field would be helpful, although it isn’t required. Some knowledge of health care would be a plus.
Skills and Competencies
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Experience with electronic health records (EHRs)
- Strong interpersonal skills for dealing with patients, doctors, and staff
- Discretion and the ability to handle confidential information
- Organizational skills and the ability to multitask
- Calm, professional demeanor
- Attention to detail
According to Payscale the median annual salary of a Medical Scheduler with
1 year of experience:
- Orlando, Florida: $32,000
- Tampa, Florida: $32,000
- Jacksonville, Florida: $32,000
- Miami, Florida: $33,000
- Atlanta, Georgia: $34,000
- Chicago, Illinois: $32,000
- Houston, Texas: $33,000
- Los Angeles, California: $33,000
- New York, New York: $33,000
- Seattle, Washington: $35,000
- Overall: $33,000
5 years of experience:
- Orlando, Florida: $40,000
- Tampa, Florida: $45,000
- Jacksonville, Florida: $39,000
- Miami, Florida: $35,000
- Atlanta, Georgia: $37,000
- Chicago, Illinois: $42,000
- Houston, Texas: $37,000
- Los Angeles, California: $39,000
- New York, New York: $50,000
- Seattle, Washington: $38,000
- Overall: $41,000
Similar Job Titles
- Office Clerk
- Medical Clerk
- Information Clerk
- Medical Assistant
- Administrative Assistant
- Patient Access Representative
- Customer Service Representative
The first step to becoming a Medical Scheduler is to earn a high school diploma or equivalent. A college degree is not required, but employers often prefer candidates with an associate degree in a business or medical discipline.
Some graduates decide to become certified by the American Society of Administrative Professionals or as a Medical Administrative Specialist to enhance their job prospects. The International Association of Administrative Professionals also offers an exam and certification.
The growing number of older Americans who need medical care, along with advancements in technology, means that Medical Schedulers are in demand.
According to the U.S. Bureau of Labor Statistics, the need for Schedulers and Receptionists is expected to grow by five percent for the next several years, which is about as fast as average. The aging baby-boom population will increase demand for medical services. Schedulers who earn certification will improve their career opportunities.
Schedulers typically work regular office hours, 9 a.m. to 5 p.m., during the week. However, some medical facilities with extended hours might require evening and weekend shifts.
Where You Can Find Jobs
- 4 Corner Resources
- Career Builder
- Zip Recruiter
- Explore Health Careers
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