What Does a Fulfillment Coordinator Do?
A fulfillment coordinator manages the daily flow of orders from receipt through shipment, ensuring that products are accurately picked, packed, and delivered on time. Working closely with warehouse teams, inventory control, and shipping partners, they help maintain smooth operations by tracking order statuses, resolving discrepancies, and optimizing workflow.
In this role, fulfillment coordinators are responsible for organizing outgoing shipments, updating internal systems, and maintaining service level agreements (SLAs). They also play a vital part in troubleshooting inventory issues and communicating with customer service or sales teams when delays or errors arise. Their attention to accuracy and efficiency directly impacts customer satisfaction and overall operational performance.
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Fulfillment Coordinator Core Responsibilities
- Coordinate order fulfillment processes from entry to final shipment
- Track order progress and address fulfillment delays or discrepancies
- Prepare shipping labels and documentation using standard logistics platforms
- Communicate with carriers to schedule pickups and resolve delivery issues
- Update internal systems with order, inventory, and shipping data
- Collaborate with warehouse staff to ensure accurate picking and packing
- Monitor stock levels and notify teams of low or backordered items
- Maintain fulfillment logs, KPIs, and daily reports
- Ensure compliance with company policies and shipping regulations
- Support process improvement initiatives for speed and accuracy
Required Skills and Qualifications
Hard skills
- Familiarity with warehouse or fulfillment management systems (WMS)
- Experience with shipping platforms (UPS WorldShip, FedEx Ship Manager, etc.)
- Basic knowledge of inventory control and order tracking
- Strong computer skills, including Excel or Google Sheets
Soft skills
- Strong organizational and time-management abilities
- Clear communication across departments and vendors
- Attention to detail in order handling and documentation
- Ability to multitask in fast-paced environments
Education
- High school diploma or equivalent
Preferred Qualifications
- 1–2 years of experience in warehouse, logistics, or eCommerce operations
- Familiarity with ERP or order management systems (e.g., NetSuite, SAP, Shopify)
- Experience in high-volume or seasonal fulfillment environments
National Average Salary
Fulfillment coordinator salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.
The average national salary for a Fulfillment Coordinator is:
$44,255
Sample Job Description Templates for Fulfillment Coordinators
eCommerce Fulfillment Coordinator
Position Overview
We are hiring an eCommerce Fulfillment Coordinator to manage direct-to-consumer order processing from online sales platforms. In this fast-paced role, you’ll oversee picking, packing, labeling, and shipping to ensure timely delivery and customer satisfaction.
Responsibilities
- Process and track orders from eCommerce platforms (e.g., Shopify, Amazon, WooCommerce)
- Generate shipping labels and coordinate carrier pickups
- Monitor order status and resolve shipping exceptions or delays
- Collaborate with warehouse staff on real-time order volume and priorities
- Maintain accurate inventory records across sales channels
- Communicate with customer service to address fulfillment issues
- Ensure packaging meets brand and shipping standards
Requirements
Hard skills
- Experience with eCommerce platforms and shipping tools (e.g., ShipStation, EasyPost)
- Familiarity with order management systems (OMS)
- Strong understanding of DTC shipping and tracking workflows
Soft skills
- Agile under pressure with a service-first mindset
- Strong communication with internal and external teams
- Tech-savvy and detail-oriented
Education
- High school diploma or equivalent
Preferred Qualifications
- 1+ years of experience in eCommerce operations or online retail fulfillment
- Familiarity with multichannel selling or subscription box fulfillment
Retail Fulfillment Coordinator
Position Overview
We are looking for a Retail Fulfillment Coordinator to manage order flow and inventory shipments to brick-and-mortar stores. This role ensures that store orders are packed accurately and shipped in line with retail calendars and inventory turnover targets.
Responsibilities
- Coordinate shipments for store replenishment and seasonal rollouts
- Work with EDI systems to ensure compliance with vendor routing guides
- Verify packing accuracy and SKU counts for large retail orders
- Communicate with store teams and retail planners on order status
- Schedule freight pickups with LTL carriers and monitor delivery timelines
- Prepare and maintain documentation for retail compliance
Requirements
Hard skills
- Understanding of retail fulfillment cycles and planograms
- Experience with EDI systems and carrier scheduling
- Familiarity with inventory allocation and restocking logic
Soft skills
- Clear communicator with cross-functional coordination skills
- Organized and deadline-driven
- Detail-focused with multitasking ability
Education
- High school diploma or equivalent
Preferred Qualifications
- Previous experience with retail chains, vendor compliance, or bulk order prep
- Knowledge of retail ERP or replenishment platforms
Third-Party Logistics Coordinator
Position Overview
We are seeking a 3PL Coordinator to serve as the communication bridge between clients and warehouse operations. This role is responsible for managing order flow, SLA tracking, and fulfillment accuracy across multiple client accounts.
Responsibilities
- Coordinate daily order flow across client accounts in WMS systems
- Serve as point of contact for client inventory questions and shipment status
- Track SLAs for order processing, picking, and carrier handoff
- Generate reports on fulfillment performance and discrepancies
- Schedule pickups and provide clients with shipping documentation
- Assist in onboarding new clients to fulfillment systems and procedures
Requirements
Hard skills
- Experience using 3PL dashboards, WMS platforms, and order portals
- Familiarity with B2B and DTC shipping documentation
- Ability to manage and prioritize tasks across multiple client workflows
Soft skills
- Client-facing communication skills
- Strong organizational and time management
- Comfortable in a fast-paced, multi-channel environment
Education
- High school diploma or equivalent
Preferred Qualifications
- 2+ years in a 3PL, third-party warehouse, or logistics environment
- Familiarity with service-level reporting and warehouse billing
B2B Fulfillment Coordinator
Position Overview
We are hiring a B2B Fulfillment Coordinator to oversee business account shipments and ensure timely, accurate delivery of bulk or contract-based orders. This role handles logistics for wholesale clients, distribution partners, or recurring bulk shipments.
Responsibilities
- Process high-volume and bulk orders for business customers
- Prepare BOLs, invoices, and shipping documents for pallet or freight shipments
- Coordinate LTL or FTL pickups and delivery schedules
- Track inventory against contract terms or standing orders
- Communicate with sales and account managers about custom shipment needs
- Ensure labeling and documentation meets client specifications
Requirements
Hard skills
- Experience with ERP systems and B2B shipping workflows
- Familiarity with LTL/FTL freight, UCC labels, and shipping compliance
- Ability to process large, complex orders without error
Soft skills
- Professional communication with internal and external stakeholders
- Accuracy and consistency in documentation
- Ability to manage time-sensitive requests and prioritize shipments
Education
- High school diploma or equivalent
Preferred Qualifications
- 2+ years in a wholesale fulfillment or distribution role
- Exposure to B2B eCommerce platforms or NetSuite integrations
Inventory and Fulfillment Specialist
Position Overview
We are looking for an Inventory and Fulfillment Specialist to manage product movement while maintaining accurate inventory records. This hybrid role combines order fulfillment with cycle counting, bin management, and loss prevention support.
Responsibilities
- Pick, pack, and ship orders while updating inventory records in real time
- Conduct regular cycle counts and full physical inventories
- Investigate inventory discrepancies and adjust stock levels as needed
- Track inbound and outbound product movements in WMS
- Maintain organization of stock bins and pick faces
- Generate inventory and fulfillment reports for leadership
Requirements
Hard skills
- Experience with inventory software, RF scanners, and bin management
- Knowledge of order flow processes, returns, and warehouse layout
- Ability to maintain detailed stock records
Soft skills
- Highly organized with strong problem-solving skills
- Investigative mindset for resolving stock issues
- Collaborative with warehouse and purchasing teams
Education
- High school diploma or equivalent
Preferred Qualifications
- 2+ years in an inventory control or hybrid warehouse role
- Experience with inventory audits or shrink reduction programs