What Does a Computer Analyst Do?
A computer analyst evaluates and optimizes an organization’s computer systems to ensure they support current and future business needs. This role combines technical knowledge with analytical thinking to assess workflows, identify system inefficiencies, and recommend software or infrastructure improvements. Often referred to as systems analysts or IT analysts, these professionals play a vital role in translating business needs into technology solutions.
Computer analysts work closely with developers, network engineers, vendors, and end-users to implement upgrades, resolve issues, and support digital transformation initiatives. They may also be involved in testing, data analysis, user training, and ensuring systems meet compliance and security requirements.
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Computer Analyst Core Responsibilities
- Analyze existing computer systems and recommend improvements or replacements
- Gather and document user requirements through interviews and workflow reviews
- Collaborate with developers and IT teams to design and implement systems
- Test new systems and troubleshoot software, network, or hardware issues
- Provide end-user training and create support documentation
- Coordinate with vendors on software implementation or upgrades
- Maintain compliance with security, privacy, and data governance policies
- Monitor performance and generate reports to support decision-making
Required Skills and Qualifications
Hard skills
- Systems analysis and documentation (e.g., UML, data flow diagrams)
- Experience with databases, networks, and enterprise software (e.g., ERP, CRM)
- Knowledge of scripting or query languages (e.g., SQL, Python, or shell scripting)
- Familiarity with SDLC, Agile, or Waterfall methodologies
Soft skills
- Analytical thinking and problem-solving
- Clear verbal and written communication
- Project coordination and time management
- Cross-functional collaboration between IT and business teams
Educational requirements
- Bachelor’s degree in computer science, information systems, or a related field
Certifications
Not required, but certifications such as CompTIA Project+, CBAP, or Microsoft Certified: Azure Fundamentals are valuable, depending on the focus.
Preferred Qualifications
- Experience in business systems analysis or enterprise application support
- Knowledge of cloud platforms, cybersecurity, or ITIL practices
- Familiarity with data visualization or reporting tools (e.g., Tableau, Power BI)
- Background in a specific industry like healthcare, government, or manufacturing
National Average Salary
Computer analyst salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.
The average national salary for a Computer Analyst is:
$89,497
Sample Job Description Templates for Computer Analysts
Entry-Level Computer Analyst
Position Overview
An entry-level computer analyst assists in evaluating computer systems and applications to improve efficiency, solve technical issues, and support end-user functionality. Working under supervision, they help document user needs, support system testing, and contribute to technical documentation.
Responsibilities
- Assist with system evaluations and documentation of workflows
- Support end users by troubleshooting routine software or hardware issues
- Participate in requirements gathering and process mapping sessions
- Document configuration changes and create user guides
- Conduct data entry and test case execution during system rollouts
- Learn internal platforms, databases, and ticketing systems
Requirements
Hard skills
- Basic understanding of system analysis and IT infrastructure
- Exposure to databases, software applications, or scripting
- Proficiency in Microsoft Office and ticketing tools (e.g., ServiceNow)
Soft skills
- Eagerness to learn and apply feedback
- Clear written communication and documentation
- Problem-solving and research skills
- Time management in support of multiple priorities
Education
- Bachelor’s degree in information systems, computer science, or related field
Senior Computer Analyst
Position Overview
A senior computer analyst leads the analysis, design, and support of IT systems and applications. They serve as a subject matter expert, troubleshoot complex issues, and partner with stakeholders to optimize technology solutions for business operations.
Responsibilities
- Lead requirements gathering, system design, and process improvement efforts
- Analyze and resolve advanced technical and application issues
- Collaborate with cross-functional teams to support system upgrades and implementations
- Mentor junior analysts and ensure documentation standards
- Develop queries, scripts, or dashboards for data validation and reporting
- Maintain knowledge of compliance, data governance, and IT security protocols
Requirements
Hard skills
- Proficient in systems documentation, SQL, and business intelligence tools
- Knowledge of enterprise systems (e.g., ERP, CRM, EHR, or custom platforms)
- Experience in data analysis, application testing, and workflow optimization
Soft skills
- Stakeholder communication and cross-team leadership
- Analytical thinking and independent problem-solving
- Time and project management across multiple priorities
- Mentorship and technical guidance
Education
- Bachelor’s degree required; certifications in project management or systems analysis preferred
Lead Systems Analyst
Position Overview
A lead systems analyst oversees the end-to-end design, implementation, and optimization of IT systems. They align business objectives with technology architecture, manage solution roadmaps, and lead teams through complex systems initiatives.
Responsibilities
- Architect IT solutions that meet operational and business requirements
- Translate high-level strategy into system functionality and integration plans
- Manage system development lifecycles, including planning, testing, and deployment
- Serve as liaison between business stakeholders, developers, and third-party vendors
- Ensure data security, scalability, and performance of integrated systems
- Guide analysts and ensure best practices in documentation and compliance
Requirements
Hard skills
- Advanced systems architecture and integration design
- Strong knowledge of enterprise applications, databases, and middleware
- Experience with Agile/Scrum or Waterfall project frameworks
Soft skills
- Executive-level communication and negotiation skills
- Strategic thinking and roadmap planning
- Team leadership and conflict resolution
- Adaptability in high-stakes, multi-departmental projects
Education
- Bachelor’s degree required; master’s or professional certifications (e.g., CBAP, PMP) preferred
IT Solutions Analyst
Position Overview
An IT solutions analyst identifies business needs and translates them into technical solutions by collaborating with stakeholders and technical teams. They design workflows, propose system enhancements, and evaluate vendors to drive digital transformation.
Responsibilities
- Analyze business processes to identify technology gaps or improvement areas
- Translate business requirements into system specifications and functional requirements
- Evaluate IT solutions and participate in vendor selection or system customization
- Collaborate with developers to validate system builds and user experience
- Develop user stories, test cases, and support UAT coordination
- Ensure alignment between IT strategy and business goals
Requirements
Hard skills
- Experience with requirements gathering, user story creation, and technical specs
- Understanding of ERP, CRM, or SaaS platforms
- Familiarity with process modeling tools (e.g., Visio, Lucidchart)
Soft skills
- Strong analytical and systems thinking
- Collaborative communication across business and IT teams
- Clear documentation and presentation of findings
- Ability to prioritize and adapt to changing project needs
Education
- Bachelor’s in business systems, information technology, or a related field