Social Media Community Specialist

Marketing & Creative
in Orlando
, FL
Reference: 19-04422


You’ll be working in a fast-paced, customer-obsessed environment with passionate team members who are focused on quality and execution (the ideal candidate has experience with social moderation for a large brand). You believe that engaging with customers is of utmost importance and can do so across a variety of social platforms including Facebook, Twitter, LinkedIn, and Instagram. You have a passion for travel, love to help others, and recognize when to escalate a conversation to another service team that can better facilitate a resolution for a customer. You can be versatile and switch gears easily with enthusiasm in an environment with constantly changing priorities.

Essential Job Function:

  • Day-to-day monitoring, tagging and engaging online conversations the organization’s brands should engage in and interact with on social media channels, including Facebook, Instagram, Twitter, YouTube and LinkedIn
  • Support the social media team in the planning and execution of a monthly content posting calendar which is in sync with marketing campaigns, events and promotions of the company
  • Develop a stronger sense of community with our followers and customers
  • Regularly provide insights gained from community moderation
  • Responsible for building and maintaining the communications schedule for the digital team
  • Under the direction of the Social Media Manager, supports events and tactics with influencers
  • Adopt company’s core values and interact with colleagues in a manner that facilitates positive, productive working relationships
  • Perform other duties and projects as assigned


  • Bachelor’s Degree in Communications, Marketing or similar
  • 2-3 years’ experience with Social Media community management
  • Excellent writing skills and able to convey the same message in multiple ways
  • Strong ability to partner with several teams and be comfortable making calls when to escalate issues to various stakeholders
  • Experience rolling up insights preferred
  • Actively involved in the social media space, with a proven understanding of how to use social platforms to engage and build audiences
  • Strong time management skills, team contributor, detail oriented and organized
  • Experienced working with social media platforms like Sprinklr, Stackla and/or similar preferred
  • Self-motivated and able to achieve goals with minimal supervision
  • Exceptional customer service/“happy to help” attitude
  • Desire and willingness to continuously learn
  • Knowledge/passion for the travel industry