QA Analyst

Information Technology
in Miami Gardens
, FL
Reference: 19-02294

Job Description:

The ideal candidate will be responsible to work closely with the Operational teams to monitor the in-house policies and processes thus achieving maximum effectiveness, efficiency and coordination of Quality care. Ensuring our client continuous conformance with appropriate standards and regulations.

Position Overview:

  • Liaison between quality management and other functional areas
  • Review operational processes for improvements
  • Provides subject matter expertise for the development and continuous improvement of quality sponsored initiatives for Medical Assistant/Clinical Area
  • Travel to each market for quality review up to 3-4 times per year depending on audit findings


  • Medical Assistant diploma or certification
  • Excel & Word savvy
  • Bachelor’s degree (flexible, only preferred)
  • 2-4 years’ health care industry experience, with a minimum 2 years’ experience in a primary care clinical management capacity
  • Policies and standard operating procedures documentation and communication
  • Utilization of electronic health information systems
  • Microsoft Office skills
  • PowerPoint – effective use of graphics and text, master slide formatting
  • Word – reference and table creation, master formatting, and document structuring
  • Excel – tracking, sorting, filtering, conditional formatting, pivot tables, etc.
  • SharePoint preferred

Roles and Responsibilities: 

  • Monitors and provides assistance with quality assurance and compliance functions
  • Compliance and adherence to our client’s standards
  • Potential problems in processes and standards
  • Customer service at each center
  • Additional initiatives or process review as needed
  • Provide documentation for feedback from internal audits and other quality assurance activities
  • Analysis and strategic planning for corrective measures
  • Coach and counsel operations team members, Center Managers on Corrective Action Plans during assessment visit
  • Follow up on corrective action plan with markets assessed
  • Participate in Patient Safety workgroup
  • Assist with assigned Patient Safety areas
  • Assist with launch of new policies and procedures when needed
  • Validate compliance of markets with agreed upon changes from Patient Safety workgroup
  • Identifying training needs and organize training interventions to meet quality standards
  • Attend educational workshops provided by company
  • SME support for market Operations in Medical Assistant/Clinical departments
  • Other duties may be assigned

Professional Requirements:

  • Ability to manage deadlines and handle multiple tasks simultaneously
  • Excellent verbal and written communication skills and will be able to work independently
  • Detail orientated, organized and self-motivated
  • Excellent computer skills (Excel, Microsoft word, etc)
  • Problem analysis and problem solving
  • Strong attention to detail
  • Ability to handle sensitive and/or confidential material and information appropriately
  • Strong organizational skills
  • Excellent interpersonal skills
  • Positive, friendly, and helpful attitude
  • Team player