Collections Analyst

Finance & Accounting
in Pittsburgh
, PA
Reference: 19-03086


The Collections Analyst oversees the credit and collections function for our client. In this capacity it is the purpose of Collections Analyst to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of account collection and deduction management of the accounts receivable. It is the responsibility of the Collections Analyst to exhibit professional excellence by building customer and department relationships and communicating clearly and responsibly. The Collections Analyst complies with Corporate Policy and Procedures through account receivable collection activities. The Collections Analyst collaborates with internal and external stakeholders to ensure collection and/or dispute resolution in a timely manner. The Collections Analyst ensures that systems containing collection information are updated to support accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the enterprise.


  • Provide clear, concise, and timely communication to external and internal customers
  • Provide efficient and effective collection efforts with the goal of obtaining payment on or before the due date
  • Maximize effectiveness of the collection process by identifying problems early in the collection process
  • Negotiate customer settlements and payment plans with the appropriate approval authority
  • Recommend accounts receivable for bad debt write-off
  • Recommend accounts receivable for placement with third party collection agencies
  • Make recommendations for process improvements
  • Claims resolution
  • Remove impediments to payment of outstanding invoices by managing customer claims in a timely manner
  • Escalate claims, problems, and disputes to the appropriate problem resolvers in a timely manner
  • Detect patterns delaying payment of the accounts receivable and takes action to prevent reoccurrence and/or up levels to management for resolution reporting
  • Contribute to the completion of monthly and quarterly reports, reserve recommendations, Treasury Rep letter, and Consolidated Accounts Receivable report
  • Prepare ad hoc reports