Administrative Assistant

Clerical & Administrative
in Indianapolis
, IN
Reference: 19-03758

Job Summary:

The Administrative Assistant is responsible to support and maintain various licenses for the corporation in compliance with applicable state laws and regulations. The primary responsibility is to obtain and manage insurance agent and agency licenses and appointments for various lines of credit insurance offered by the corporation for sale to consumers in its retail locations. Additional licenses and registrations, such as business licensing may also be assigned.

Some of the essential functions are:

  • Ensure that retail sales associates and retail locations (corporate and independent dealer owned) are properly licensed for sale of insurance products in compliance with state insurance laws and regulations
  • Prepare and coordinate completion of agent and agency applications and renewal packages by sales associates and store locations
  • Complete and process required forms, applications, accompanying documentation, online submissions for obtaining and renewing insurance licenses
  • Monitor and follow-up by email and/or telephone on any outstanding issues with insurance companies, agents/agencies, and state insurance departments
  • Create and maintain system for the accurate and efficient tracking of licenses, license renewals, and agent/agency information
  • Review termination/new hire reports regularly and send appointment and termination requests to insurance company for processing
  • Prepare business correspondence and manage telephone calls in a professional manner to insurance companies, state insurance departments, retail sales associates/agents, store managers/dealers/agencies, in addition to providing them with excellent support and service
  • Obtain, coordinate, and maintain other types of licenses as assigned, including but not limited to, business licenses for retail locations
  • Safeguard personal data and respect confidentiality of all licensed parties with respect to sensitive material
  • Assist with researching and reporting state regulations and requirements


  • High School or equivalent diploma or GED.
  • At least two years of relevant experience
  • Knowledge of state insurance requirements and/or licensing a plus
  • Proficient in Microsoft applications including Outlook, Excel, Word, and PowerPoint
  • Ability to efficiently prioritize and plan work activities, and work under pressure in a detailed, organized manner
  • Strong organizational skills, attention to detail, and flexibility, as well as, ability to multi-task and work effectively with others
  • Ability to communicate effectively with management, customers and personnel by telephone, or through written communication; assimilate information and make decisions