Lead Desktop Support Technician
4 Corner Resources is hiring a Desktop Services Lead. This role serves as the senior technical lead for end-user technology across an enterprise environment, owning deployments, hardware refreshes, and escalations. It is a strong opportunity for a self-driven desktop and endpoint professional who wants to lead projects, guide technical resources, and improve how an organization supports its employees.
Desktop Services Lead Responsibilities:
- Oversee deployment, configuration, and support of laptops, desktops, printers, mobile devices, and other workplace technology
- Coordinate enterprise hardware refreshes, office openings, relocations, and technology rollouts
- Make sure endpoint deployments meet security, compliance, and operational standards
- Partner with vendors and internal technology teams to deliver technology implementations
- Coordinate daily Desktop Services work so incidents, service requests, and project deliverables are completed on time
- Prioritize work across multiple initiatives while meeting service-level commitments
- Serve as the primary escalation point for complex desktop, printing, and endpoint issues
- Lead troubleshooting for critical incidents and high-impact business issues
- Collaborate with Infrastructure, Security, Networking, Service Desk, and business teams on integrated solutions
- Track operational performance and find opportunities to improve service
- Build and maintain technical documentation, standards, and knowledge articles
- Analyze recurring issues and put proactive fixes in place
- Support initiatives that modernize workplace technology services
Desktop Services Lead Qualifications:
- 5+ years of experience supporting enterprise desktop and workplace technologies
- Hands-on experience deploying and supporting Windows operating systems, laptops and desktops, enterprise printing, mobile devices, and Microsoft 365
- Experience with endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar
- Ability to manage multiple priorities independently with minimal supervision
- Strong experience coordinating technical activities, projects, and operational support
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong written and verbal communication skills
Desktop Services Lead Preferred Qualifications:
- Experience leading enterprise endpoint refresh or deployment programs
- ITIL Foundation certification
- Microsoft endpoint management or workplace technology certifications
- Experience with ServiceNow or a similar IT service management platform
Desktop Services Lead Pay Rate:
- Starting at $25 hourly
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