Mail HandlerSample Job Descriptions, Salaries, and Interview Questions
A mail handler sorts and distributes mail in the mailroom for a company. They must be able to work fast and accurately and distribute mail in a timely manner. Some mail handlers work for the post office, sorting incoming mail and preparing mail batches for mail carriers. They also load and unload trucks and organize the supply room. Mail carriers use machinery to sort, cancel, and separate parcels. They may also operate forklifts and other equipment to move mail. They should be healthy and physically able to move bundles of mail. Mail handlers need to be reliable, fast, and have excellent attention to detail. They should be able to work on their feet for long periods of time as well.
Mail handlers may also work as clerks at the post office’s front desk. Typical duties of a clerk include selling stamps and boxes to consumers, weighing packages, and placing mail in the correct bins. They must have good customer service skills and be willing to help with a variety of customer needs.
Sample job description #1
ABC Company seeks an energetic individual to fill an entry-level, 2nd shift role at a busy mailing company in Concord, NH! The position duties include handling, sorting and packing mail in a timely and orderly fashion. Also, overtime is frequently available!
Ability to sort automation USPS mail
Perform hand assembly, sorting, separating, inserting, stuffing, banding, collating, decollating, labeling, sleeving, strapping etc. as required
Load and move trays/skids with appropriate body mechanics
Palletize trayed mail in accordance with USPS regulations; verify tray/sack counts on all jobs
Work independently and maintain production standards
Assist team to complete jobs meeting quality standard
Learn to set up and/or operate simple machinery and inserters under the guidance of an operator
Transfer to other production areas to complete work as assigned
Basic math skills are required
Punctuality and dependability
Sample job description #2
Receives, stores and distributes freight within established guidelines by performing the following duties
Primary accountabilities and duties
Reads air waybill, bills of landing or freight manifest to determine the items to be moved, gathered or distributed.
Conveys freight from receiving areas to storage or to other designated areas with forklift or transporter.
Sorts and places materials or items on racks, shelves or in bins according to predetermined sequence such as consignee or destination.
Sorts and stores dangerous good in proper area
Fill requisitions, work orders or requests for materials, tools or other stock items and distributes items to other locations.
Open bales, crates, and other containers for break down. Records counts of items received or distributed.
Weighs and counts items for distribution within warehouse to ensure conformance to company standards and air waybill.
Performs cargo build-up and/or breakdowns, freight to and/or from skid, pallets or ULDs.
Ensures that work areas are clean and hazard free of loose nets, straps, etc.
Must practice all company’s Safety Policy inclusive of, but not limited to: wearing PPE, equipment operation, safe lifting procedures or obeying speed limits when driving company vehicles and equipment.
Other duties as assigned.
Must follow all Security procedures as required.
Essential skills and qualifications
Must have current driver’s license with no violations over the past 5 years
Forklift certification preferred, but not necessary
Must be able to lift at least 70 pounds on a continuous basis.
Must be able to pass all pre-employment testing, including drug testing
Sample job description #3
Essential duties and responsibilities
Reads work order or follows instructions to ascertain materials or components.
Responsible for jogging product off counter stacker and stack neatly on skid to assure good running in bindery or mailing department.
Separate signatures by hand based on customer specifications.
Counts, weighs, and records number of units of materials moved or handled on daily production sheet.
Complete skid flags and packaging slips to ensure accurate tracking.
Install strapping, bracing, or padding to prevent shifting or damage in transit, using hand tools.
Attaches identifying tags or labels to materials or marks information on cases, bales, or other containers.
Stacks or assembles materials into bundles and bands bundles together, using banding machine and clincher. May occasionally operate automated equipment and/or industrial truck or electric hoist to assist in loading or moving materials and products.
Experience working in the printing industry on stitching, folding, cutting, die cutting or gluing machinery is considered an asset.
Strong command of the English Language.
A team player with great interpersonal skills.
Other duties as assigned by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Strong attention to detail, accuracy and quality of finished product.
Ability to work in a fast paced environment with time sensitive constraints.
Ensure exceptional quality of finished product.
Ability to lift up to 50 lbs and perform repetitive tasks.
Must be dependable, reliable and responsible in fulfilling obligations.
Must work well with others.
Must be flexible and open to change when needed.
Must be willing to work overtime as needed.
The ability to work 10 to 12 hour shifts.
Education and experience
High School Diploma or GED.
Minimum 1-year bindery experience.
Basic small packaging knowledge.
The ability to read and write English.
The ability to communicate effectively both orally and verbally.
Ability to perform basic math skills.
Ability to interpret and utilize various units of measure and their conversions.
The ability to use logical and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to generate solutions to problem without equipment.
Finding ways to improve processes and efficiencies on a production.
Average salary and compensation
The average salary for a mail handler is $42,200 per year in the United States and $50,950 with annual incentives. Salary may vary depending on the level of experience, education, and geographical location.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What do you do to keep physically active and fit?
What is the most important quality in a mail handler?
Do you have experience operating a forklift?
How much experience do you have in customer service?
Can you describe a time when you dealt with an unhappy customer?
Discuss a time when you worked with a team to overcome a challenge at work.
What are your long-term goals within the postal service?
Do you see yourself making a career in this industry?
Why is it important to provide excellent customer service as a postal worker?
How do you plan, prioritize, and organize your work?
Explain an effective method you use to sort and organize packages for mail carriers.
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