A Learning Management System (LMS) Specialist provides technical leadership in support of the school’s learning management system. This position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional functions. The LMS Specialist is the primary system administrator for the university’s learning management system. The installation of all system updates, upgrades, integrated tools, and other software associated with the LMS fall within the responsibility of the LMS Specialist.
Typical Duties and Responsibilities
- Support operations in learning management systems, including account provisioning and access, and user permissions
- Support team members who have software-related questions or issues in the learning management system
- Regularly compile, review, and process course enrollment data for students and faculty
- Maintain professional working relationships with multiple clients and vendors
- Write articles for a technical support knowledge base
- Analyze support case data to identify and prioritize root problems
- Configure an LMS to support online, hybrid, and blended instruction
- Work directly with students to resolve technical issues
Education and Background
This position requires an associate or bachelor’s degree, preferably with either an IT or education focus. Most employers look for job candidates with at least two years of experience dealing with learning management systems.
Skills and Competencies
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Strong interpersonal skills and the ability to work well with others
- Outstanding analytical skills
- Solid decision-making skills
- Keen attention to detail
- Ability and willingness to work independently, with limited supervision
- Expertise in customer service
- Skilled at communicating technical information in terms understandable to non-technical end-users
- Skilled at analyzing and troubleshooting software and hardware user problems
- Experienced at training others to use specialized software
According to Payscale the median annual salary of an LMS Specialist with
1 Year of Experience:
- Orlando, Florida: $40,000
- Tampa, Florida: $48,000
- Jacksonville, Florida: $50,000
- Miami, Florida: $55,000
- Atlanta, Georgia: $64,000
- Chicago, Illinois: $55,000
- Houston, Texas: $56,000
- Los Angeles, California: $59,000
- New York City, New York: $60,000
- Seattle, Washington: $53,000
- Overall: $54,000
5 Years of Experience:
- Orlando, Florida: $49,000
- Tampa, Florida: $54,000
- Jacksonville, Florida: $55,000
- Miami, Florida: $60,000
- Atlanta, Georgia: $70,000
- Chicago, Illinois: $60,000
- Houston, Texas: $61,000
- Los Angeles, California: $64,000
- New York City, New York: $65,000
- Seattle, Washington: $58,000
- Overall: $59,000
- Instructional Designer
- E-Learning Developer
- E-Learning Designer
- Learning Strategist
- Learning and Development Specialist
- E-Learning Consultant
The path to becoming an LMS Specialist starts with earning an associate or bachelor’s degree, preferably with either an IT or education focus. Most employers look for job candidates with at least two years of experience with learning management systems.
Employer training and development specialists should grow in many industries as they develop and introduce new media and technology into their training programs. Innovations in training methods and learning technology should continue throughout the next decade. For example, organizations increasingly use social media, visual simulations, and mobile learning in their training programs. Training and development specialists will need to modify their programs to fit a new generation of workers for whom technology is a part of daily life and work.
Because training and development contracting firms may have greater access to technical expertise to produce new training initiatives, some organizations outsource specific training efforts when internal staff or resources are not able to meet the organization’s training needs.
According to the U.S. Bureau of Labor Statistics, the projected job growth of this position is nine percent, higher than the national average of five percent.
LMS Specialists usually work regular office hours, 9 a.m. to 5 p.m., in an office setting.
Where You Can Find Jobs
- 4 Corner Resources
- Career Builder
- Zip Recruiter
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