Stocker How to Hire, Salary Data, and Job Descriptions
Every day, millions of people will go to thousands of stores to obtain goods. Anticipating and maintaining supply while keeping the store organized and clean is no simple task. On top of this, fielding customer questions and concerns are a vital component of this position.
The stocker is responsible for the stocking, pricing, and organization of products, as well as their storage and display. They’ll need to manage the cleanliness and organization of the floor while maintaining the supply and organization of the backroom. Further, they’ll need to unload and catalog received goods.
These professionals should have strong attention to detail and top-notch customer service skills. They’ll need to be great at working with a team and have excellent communication skills, both written and verbal. Possessing a forklift license, computer skills, the ability to lift heavy merchandise, and a flexible work schedule are all pluses.
Sample job description #1
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Be responsible for the maintenance and inventory across the entire ABC Company
Ensure merchandise is properly stocked, priced, and displayed to create a great presentation for our guests
Process register transactions in a way that creates a great experience for each guest
Be proficient within our selling model and support guest interactions as needed
Have a strong interest in animal welfare and support animal care procedures to maintain pet health
Complete and apply training programs to maintain a high level of expertise of their role
Promote a positive culture of teamwork, inclusion, and collaboration
Adhere to established operational guidelines, policies, and procedures
Complete other duties and special projects as assigned
Evaluate guest inquiries and refers to the Leader on Duty as needed
Other essential duties
UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our ABC Company Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
CONTRIBUTE TO A SAFE ENVIRONMENT. You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests, and pets is our #1 priority.
BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience
A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills
In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care
Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.
Sample job description #2
As a stocker, you will:
Stock cases of merchandise onto shelves for order selectors
Read merchandise orders from a RF unit which will include: item locations, descriptions, and quantity needed
Select and prepare (cut box tops and plastic from inner packaging) needed cases of product and place in a designated location
Move boxes of merchandise (up to 30-50 pounds) using safe lifting techniques
Cross train in other warehouse tasks
Physically requirements include constantly standing, bending, reaching and climbing stairs
Must be at least 18 years of age
Must be able to read and write in English
Able to work overtime
Previous warehouse experience
High school diploma or equivalent required
Sample job description #3
Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal, and easy customer access
Complies with company guidelines for maximizing sales, profitability, and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed, and priced correctly
Completes build-to’s for ordering/purchasing merchandise
Maintains inventory by checking in delivery, pricing items, stocking merchandise according to schematic
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies with what was delivered
Prepares displays by assembling, dating and price marking in-store displays
Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Resolves or assists to resolve routine customer concerns within established guidelines
Reports to work on time and follows the dress and appearance code
Maintains safe and clean work environment by complying with procedures, rules, and regulations
Sweeping and mopping or cleaning floors
Dusting and/or washing windows, counters, displays, store areas, and bathrooms
Picking up and disposing of trash, litter, or debris
Inspect store facilities and equipment for safety, cleanliness, and proper working order
Cleaning/checking equipment including the coffee machines, beverage, ice, or other refrigeration units, and other machines, tools, and work aids used
Attends job-related meetings (may be required to work irregular hours)
Assists in maintaining proper inventory levels and shift audits
Maintains intradepartmental work flow by fostering a spirit of cooperation
Contributes to team effort by accomplishing related results as needed
Performs all duties with minimal supervision
Provides regular and predicable onsite attendance
Performs other duties as assigned by the Store Manager
Minimum age of 16 years old
High school diploma or GED preferred
Experience in retail sales preferred
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply, and divide) preferred
Ability to perform essential duties and physical functions described below
Ability to work in the conditions described below
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
Ability to grasp, reach, and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs
Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
Take out the garbage during the day or early evening hours, etc.
Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
Exposure to occasional noise
Work with minimum direction and periodic supervision
Average salary and compensation
The average salary for a stocker is $28,000 per year in the United States. Salaries will vary depending on the level of experience, education, and location.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
How would you handle a difficult customer?
Do you have retail or warehouse experience?
When is the appropriate moment to approach a customer?
How would you prioritize your work if you were asked to perform multiple tasks?
How should goods be arranged on a shelf?
Can you work the third shift or overnight?
Can you lift at least 70 pounds?
Where do you see yourself in five years?
What’s the most important part of being a stocker?
What is the most difficult situation you have had to face and how did you handle it?
What did you like and dislike about your previous job?
What is your biggest strength?
What is your greatest weakness?
Do you work better individually or in a team environment?
Can you describe an accomplishment you are most proud of?
Describe recent experience you’ve had working with your hands.
Are you familiar with taking inventory and identifying items for reorder? What factors do you consider before reordering?
Share an example of when you went above and beyond to get the job done.
Can you tell us of a time when your attention to detail and thoroughness made a positive impact?
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