Job Responsibilities:
- Greet all internal and external customers via phone and email with enthusiasm and eagerness to assist
- Answer and screen inquiry calls and emails from prospective clients
- Collect and document client information and information on evidence preservation
- Work with the other members of the Intake team on investigating the merit of all claims
- Respond to all calls (potential clients, attorneys, outside agencies) with accuracy and courtesy
- Review all intake information to preserve any evidence and maintain the evidence database
- Correspond with all appropriate parties (tow yards, law enforcement, insurance companies, etc.) as necessary to ensure evidence preservation
- Prepare documents as necessary for evidence preservation, decline letters, contract packages, etc.
Qualifications:
- High School diploma or GED
- Associate or Bachelor’s degree preferred
- Three to five years of prior legal experience or investigation experience preferred
- Plaintiff personal injury experience strongly preferred
- Strong written and verbal skills
- Exhibit strong organizational, planning and time management skills
- Able to multitask and prioritize appropriately in order to meet job demands
- Able to calendar and meet critical deadlines
- Reliable and dependable in terms of attendance, punctuality, cooperative spirit
- Proficient computer skills