Case Manager/Intake Specialist (Admin Assistant)

in ORlando
, FL
Reference: 19-01784

Job Responsibilities:

  • Greet all internal and external customers via phone and email with enthusiasm and eagerness to assist
  • Answer and screen inquiry calls and emails from prospective clients
  • Collect and document client information and information on evidence preservation
  • Work with the other members of the Intake team on investigating the merit of all claims
  • Respond to all calls (potential clients, attorneys, outside agencies) with accuracy and courtesy
  • Review all intake information to preserve any evidence and maintain the evidence database
  • Correspond with all appropriate parties (tow yards, law enforcement, insurance companies, etc.) as necessary to ensure evidence preservation
  • Prepare documents as necessary for evidence preservation, decline letters, contract packages, etc.


  • High School diploma or GED
  • Associate or Bachelor’s degree preferred
  • Three to five years of prior legal experience or investigation experience preferred
  • Plaintiff personal injury experience strongly preferred
  • Strong written and verbal skills
  • Exhibit strong organizational, planning and time management skills
  • Able to multitask and prioritize appropriately in order to meet job demands
  • Able to calendar and meet critical deadlines
  • Reliable and dependable in terms of attendance, punctuality, cooperative spirit
  • Proficient computer skills