Are you motivated and have a strong work ethic? Can you speak to prospective customers and work through potential objections and obstacles to achieve sales goals? If so, a career as an Inside Sales Representative might be an excellent fit for you.
Selling to both new and current clients is the lifeblood to many different kinds of businesses, and Inside Sales Representatives are very central to that process. They do the vital work of researching and identifying potential customers, reaching out via phone or email and building relationships with them, and finding the right products or services to fill their needs. It’s a fast-paced job, one with many opportunities for the right people.
While professional communication and customer service skills are a must, productive Inside Sales Representatives need to balance that with achieving company sales goals. The role of an Inside Sales Representative is one that demands candidates be self-starting, goal-focused, good at multitasking and prioritizing, and excel at managing time effectively.
Typical Duties and Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified prospects to the appropriate sales executives for further development and closure
- Close sales and achieve quarterly quotas
- Research accounts, identify key players, and generate interest
- Maintain and expand your dataset of prospects within your assigned territory
- Perform compelling online demos to prospects
Education and Background
A bachelor’s degree or equivalent is required for this position.
Skills and Proficiencies
- Proven inside sales experience
- Track record of over-achieving quota
- Strong phone presence and experience dialing dozens of calls per day
- Proficient with corporate productivity and web presentation tools
- Excellent verbal and written communication skills
- Strong listening and presentation skills
- Ability to multitask, prioritize, and manage time effectively
According to Payscale the median annual salary of an Inside Sales Representative with
1 Year of Experience:
- Orlando, Florida: $60,000
- Tampa, Florida: $46,000
- Jacksonville, Florida: $60,000
- Miami, Florida: $55,000
- Atlanta, Georgia: $55,000
- Chicago, Illinois: $51,000
- Houston, Texas: $43,000
- Los Angeles, California: $55,000
- New York City, New York: $45,000
- Seattle, Washington: $60,000
- Overall: $51,000
5 Years of Experience:
- Orlando, Florida: $65,000
- Tampa, Florida: $49,000
- Jacksonville, Florida: $65,000
- Miami, Florida: $60,000
- Atlanta, Georgia: $59,000
- Chicago, Illinois: $60,000
- Houston, Texas: $50,000
- Los Angeles, California: $59,000
- New York City, New York: $53,000
- Seattle, Washington: $63,000
- Overall: $60,000
Similar Job Titles
- Outbound Customer Service Representative
- Inbound Customer Service Representative
- Call Center Representative
- Collections Representative
The career path for an Inside Sales Representative entails first obtaining a bachelor’s degree or equivalent. This path can often start as an entry-level position, but can have great opportunities for growth and advancement, usually based on performance.
Inside Sales Representatives can seek to further their career through completing courses and training that can bolster their skills and knowledge in the field.
On-the-job training is sometimes available to help boost success for both the individual and company. Inside sales might not be for everyone, but the right person — a motivated one with great people and presentation skills — can do well and has good earning potential.
Inside sales (making sales from your office or home vs. traveling to make sales) is a growing industry, and increasingly relevant as new technology for communications and presentations has become more sophisticated. Both inside and outside sales can have their advantages, but for many companies, the cost-efficiency of not sending salespeople on business trips is growing in popularity.
According to RaiseMe, the projected growth is six percent for Inside Sales Representatives. That might not sound like a huge number. Still, with more and more companies leaning away from outside sales and putting more emphasis on inside sales (which is typically more productive for their bottom lines), this number is bound to remain stable, if not grow in the future.
The typical work hours for an Inside Sales Representative are from 9 a.m. to 5 p.m. Monday through Friday in an office setting. However, longer or different hours may, at times, be necessary to produce the most sales, depending on specific companies or situations.
Where You Can Find Jobs
- 4 Corner Resources
- Career Builder
Are You Interested in Becoming an Inside Sales Representative?
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