Senior Business Systems Analyst

Information Technology
in Orlando
, FL
Reference: 19-03715
The Senior Business System Analyst applies practical application knowledge to support the design, development, testing, and implementation of software fixes, enhancements, components, for the Clarity PPM application across all Clarity technical and functional modules. The Senior Business System Analyst owns requirement gathering, impact analysis, solutioning, and drives development of components through his/her own and subordinates work. The Senior Business System Analyst provides technical Clarity PPM guidance and acts as a subject matter expert on the application and associated business rules and processes.
  • Interface with business users and stakeholders to evaluate and identify functional and technical requirements
  • Write and develop test cases
  • Support custom requests and inquiries that require configuration to user interface, database queries, reports, portlets etc.
  • Utilize Clarity Studio components like objects, portlets, processes, lookups and PPM add inns to develop solutions
  • Create documentation for development and support activities
  • Provide Level 1 and Level 2 support of all tickets assigned to the application support team
  • Resolve tickets or engage internal and vendor teams based on established SLAs
  • Create, manage, maintain monthly reports and metrics
  • Train end-users on upcoming Clarity enhancements and releases
  • Perform root cause analysis on data related system problems and recommends or executes corrective action
  • Provide business processes, system, and data quality governance across all processes, systems and stakeholders
  • Identify and implement process improvements and recommends way to strengthen the integrity and quality of data, system enhancements etc.
Basic Qualifications:
  • Minimum 5-years of experience supporting design, development and implementation of enhancements across all Clarity PPM technical and functional modules
  • Must have strong hand-on experience with CA Clarity PPM, PL/SQL
  • Must have proven experience interacting with business users to discuss and document business requirements, and translating requirements into Clarity PPM enhancements
  • Must have working knowledge across all Clarity technical areas including: GEL Scripting, XOG processing, Data Marts, Time slices, NSQL, all other Clarity Studio Customizations; Clarity Portlet Development; JasperSoft Report Development; Clarity system administration; Clarity add-ons; Clarity PPM Upgrade experience; Clarity PPM integration experience with third party applications
  • Proven experience with unit/project testing, user acceptance testing, implementation, and deployment activities that include coordination of activities from more than one team
  • Comprehensive knowledge of all Clarity PPM modules
  • Experience with Agile development practices including story development, estimating, sprint planning, and leading team Scrums
  • Ability to communicate effectively and ability to thrive in a fast pace environment where multi-tasking and prioritizing is necessary
  • Excellent customer support and troubleshooting communication skills are required
  • Demonstrated ability to communicate across all levels of the organization – clearly articulate ideas both verbally and in writing
  • Validated experience with troubleshooting, organizational, and analytical skills
  • Ability to adjust to changing requirements/environments are critical