4 Corner Resources is looking for a Help Desk Technician located in the Miami area.
Responsibilities:
- Assist inquiries via phone, email, ticket or in person
- Troubleshoot and research all issues reported
- Determine source of problems (hardware, software, user access, etc.)
- Advise on appropriate action for resolution
- Document entire exchange
- Serve as liaison between staff and the rest of the technology departments
- Work autonomously or with a team on technical projects
Minimum Requirements:
- Extensive knowledge of computer hardware, including desktops, laptops, and printers
- 1+ years application support experience with multiple browsers
- Extensive support experience with Microsoft Office, Active Directory, VMWare, VPN, wireless networks, air cards/mifis, routers, and general networking
- Proven ability to meet deadlines
- Knowledge of Microsoft Office Suite applications including Excel, Word, Power Point, and Outlook
- Maintained departmental quality standards
- Ability to effectively communicate with peers and supervisors
- Ability to maintain a positive and productive work environment