Are you into computers and new technology? Do you have a knack for and understanding of all things tech? Enjoy troubleshooting and fixing things when issues crop up? If you do, you might have the right skills and interests to be a great Telecom Administrator.
Communication is key to any business. And ensuring that a company’s communications run smoothly is at the heart of what Telecom Administrators do.
Working as data communications analysts, Telecom Administrators typically collaborate with other Network Systems Analysts, Computer Scientists, and even end-users. A Telecom Administrator’s goal is to improve and ensure quality in business-critical networks that link data and voice communications. These can include telephone, video conferencing, computer, and voicemail systems. The goal is to keep those critical company communications running reliably.
Typical Duties and Responsibilities
- Responsible for receiving logs and addresses reports along with reported problems or complaints.
- Responsible for managing and administrating devices and services of the department apart from maintaining an inventory of the active service accounts and the equipment accounts.
- Assist the telecom manager with vendor relations and communications.
- Look into billing related inquiries and solving of disputes.
- Receive and document requests for assistance on various cell phones, calling cards, air cards and other types of wireless telecommunication devices.
- Generate statistical reports for the management as and when requested or ordered.
- Responsible for the overall administration of the telecom department and seeing to the fact that all departments are well managed and administered.
- Track metrics and work with different vendors.
Education and Background
An associate degree is required for this position, but a bachelor’s degree is strongly preferred.
Skills and Proficiencies
- Exceptional interpersonal skills
- Strong time management and decision-making skills
- Adaptability and accountability
- Ability to work with a team and exhibit leadership qualities
According to Payscale the median annual salary of a Telecom Administrator with
1 Year of Experience:
- Orlando, Florida: $63,000
- Tampa, Florida: $70,000
- Jacksonville, Florida: $64,000
- Miami, Florida: $70,000
- Atlanta, Georgia: $60,000
- Chicago, Illinois: $75,000
- Houston, Texas: $67,000
- Los Angeles, California: $76,000
- New York City, New York: $68,000
- Seattle, Washington: $72,000
- Overall: $69,000
5 Years of Experience:
- Orlando, Florida: $67,000
- Tampa, Florida: $74,000
- Jacksonville, Florida: $69,000
- Miami, Florida: $83,000
- Atlanta, Georgia: $62,000
- Chicago, Illinois: $83,000
- Houston, Texas: $84,000
- Los Angeles, California: $85,000
- New York City, New York: $79,000
- Seattle, Washington: $80,000
- Overall: $79,000
Similar Job Titles
- Dialer Administrator
- Help Desk Specialist
- Systems Administrator
- Network Administrator
- IT Support Analyst
- Associate Tech Associate
The first step in becoming a Telecom Administrator is to earn an associate degree at minimum, with a bachelor’s degree strongly preferred.
The telecom administration career path can have excellent opportunities for growth and advancement based on experience and performance. It helps to keep up with the new computer, telephony, and related systems. Additional certifications and training courses can also add to a Telecom Administrator’s value and career trajectory.
As with many IT positions, Telecom Administrators will need to keep abreast of new trends and developments in technology and the telecom industry. Soon, developing technologies like 5G, IoT (connected car, home, and self), as well as augmented reality and virtual reality, will be among the critical areas of growth.
According to Study.com, positions for Telecom Administrators are forecast to grow at an average pace of six percent through 2026. As with many IT-related jobs, as organizations upgrade their computer equipment and software, it’s likely that growth will continue.
The typical work hours for a Telecom Administrator are from 9 a.m. to 5 p.m. Monday through Friday in an office setting. However, longer or different hours may, at times, be necessary.
Where You Can Find Jobs
- 4 Corner Resources
- Career Builder
- IT Career Finder
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