How To Overcome Hiring Challenges In The Customer Service Industry
Your customer service staff members are on the front lines for your business day after ...
Home » Recruiting Expertise » Call Center and Customer Service Recruiting » Call Center Representative
Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries and needs? If so, a position as a Call Center Representative may be right for you.
Call Center Representatives are often one of the first and most important points of personal contact a customer has with a company. They’re an essential part of maintaining a great relationship with customers and making sure all their questions, complaints, and needs are answered. Call Center Representatives can also make outbound calls to follow up with customers, or market goods or services to them. In addition to phone calls, Call Center Representatives may communicate with customers via email or webchat.
Besides having good on-your-feet thinking, Call Center Representatives should know how to manage many important tasks in an often-busy work environment, as well as have excellent interpersonal skills, computer expertise, and the ability to manage time.
This position requires a high school diploma or GED.
According to Payscale the median annual salary of a Call Center Representative with
1 Year of Experience:
5 Years of Experience:
The career path for a Call Center Representative entails first earning a high school diploma or GED. This path often starts as an entry-level position, but can have opportunities for ongoing advancement, based on experience, performance. Opportunities for advancement can also be sought through earning certifications and completing related courses.
There is a real and growing need for staffed call centers, and talented people to staff them.
Call Center Representatives and call center technology need to work in harmony to give customers the best service and experience, while at the same time maximizing efficiency for the company. Another trend is the growing use of artificial intelligence (AI) technology. Where automated processes were once clunky, AI helps to streamline the flow of inbound calls, getting them to the right call center staff member quicker and easier.
Most important is personal interaction with customers, giving them the best possible experience while listening to them and helping to resolve their issues efficiently.
The call center market is anticipated to grow at a considerable rate in the next handful of years, according to MarketWatch. This healthy outlook is a positive sign for Call Center Representatives and similar positions, with successful call centers being critical components of many businesses.
The work hours for a Call Center Representative are typically from 9 a.m. to 5 p.m. Monday through Friday in an office setting. However, longer or different hours can be necessary, depending on the needs and hours of an individual call center.
We will connect you to one of our headhunters or recruiters to see if you are a perfect fit for one of our job openings. If a job opening does not suit you, we will always keep you in mind as new positions open up. We have vast experience connecting professionals with some of the most well-known organizations in the country. Your next job or career path can be right around the corner. Check out our latest job openings and our blog for career advice.
Feel free to contact us at any time.
© 4 Corner Resources, LLC. All rights reserved.