HR Contact Center Representative

Orlando
Posted

4 Corner Resources is looking for a HR Contact Center Representative located in the Orlando area.

Responsibilities:

  • Supports a high volume of inbound customer inquiries and needs and demonstrates a commitment to delivering excellent customer service and problem solving
  • Demonstrates patience and ability to remain calm under stressful situations
  • Provides working knowledge support for Human Resource operations, PeopleSoft, and other non-system related issues with minimal hand-offs and escalations
  • Opens cases, logs calls into a computerized call tracking system, and owns cases through resolution
  • Teaches and guides employees through all required steps to create a new position and or requisition. Understands the difference and clearly communicates to employee which is need and why
  • Responsible for delivering superior customer service to employees who contact the call center
  • Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information
  • Escalates and follows through on cross-functional issues properly and in a timely manner

Minimum Requirements:

  • Bachelors degree in related field or 4+ years of experience
  • Minimum of 2 years of experience in a Contact center, customer service experience or in an HR team environment
  • Proficiency in PeopleSoft strongly preferred
  • Proficiency in Microsoft Office preferred

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job Features

  • Job Category
  • Human Resources

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