Technical Representative I

» Technical Representative I
Warehouse & Maintenance
in Tulsa
, OK
Reference: 19-02784

Description:

The Technical Representative I is responsible for providing technical assistance and service at assigned territory accounts to enhance the productivity and maintain customer satisfaction while continuing to build sales and technical skills.

Responsibilities:

  • Act safely in all aspects of the job, including the operation and maintenance of the company provided vehicle and compliance with customer site specific safety policies
  • Provide and document onsite service to assigned accounts
  • Evaluate customer laboratory results, chemical feed rates, product inventory and test reagent inventories
  • Diagnose, repair or adjust chemical feed equipment and be able to provide basic training to customers in these techniques
  • Good interpersonal skills with colleagues, customers, and management
  • Adjust chemical dosages and recommend customer operational changes when necessary
  • Maintain close contact with territory management regarding account activity, customer needs, pricing concerns, competitor activity and product efficacy
  • Upon attaining the required level of technical competency and sales skills, assume both the sales and service responsibilities within the assigned territory, including the documentation of value provided to the customer and development and execution of sales plans
  • Contribute to the territory’s team development by mentoring field representatives
  • Complete required training and documentation on time
  • Developing a good working understanding of the product line

Requirements:

  • Bachelor’s degree (Engineering, Chemistry, Biological Sciences or related field)
  • 3-5 years of relevant work experience preferred
  • Good communication skills (both written and verbal)
  • Proficiency with MS Office products preferred