Technical Manager, Application Support Data Services

Information Technology
in Parsippany
, NJ
Reference: 19-04530


The Manager, Application Support Data Services is a role in our Production Support and Maintenance Team, responsible for being the subject matter expert and the planning and technical management of operational production application support and maintenance activities related to our data services support tower. This role is responsible for providing leadership with root cause analysis and triaging as well as with coding changes to establish, maintain, operate, and support enterprise data integration and services delivery. This role would provide problem anticipation, risk mitigation and problem solving solutions to the organization. This role will partner with sr. management, technical leads, development and support teams to understand the entire data services ecosystem for operational triaging and overall support as well as providing approach and effort estimates for coding changes. This role is responsible for managing technical resources, both onsite and offshore, and tracking activities against the timeline, proactively communicate status, issues and risks, and coordinate activities with internal and external strategic partners/vendors. Additional responsibilities include providing continuous improvement strategies through performance improvement and automation analysis for the operational data services platform.


  • Leading and managing the (Informatica) ETL and MDM data services technical support and maintenance staff to ensure the operational support, stability and performance of our enterprise data services platform
  • Assist in solution architecture as well as take part in hands on development of ETL platform solutions and standards as it relates to maintenance tasks (break fixes and small enhancements) as well as the identification and implementation of continuous improvement updates through optimization and automation solutions
  • Lead and drive triaging calls and root cause analysis sessions in response to system incidents and problem resolution
  • Guide and lead senior engineers to create the system and detailed technical design on Capital projects
  • Work with onsite/offshore teams across multiple technologies/applications to implement any changes related to P2’s and maintenance items
  • Assure team uses best practices in design and implementation of the system
  • Review proposed solutions by technical staff and guide them toward an efficient and performant implementation for both maintenance and capital items
  • Communicate designs and technical requirements with technical team and manage implementation of the overall system
  • Development and design oversight, maintenance triage calls with stakeholders and maintenance releases
  • Coordinate with Architecture on significant system design decisions

Abilities/Key Competencies/Skills:

  • Business Acumen
  • Recognizes organizational limitations – what is possible at certain times
  • Is aware of and responsive to external influences (positive or negative) on the organization
  • Recognizes the characteristics and impact of organizational culture
  • Communication
  • Creates a sense of excitement and commitment around the message being communicated
  • Plans and employs the appropriate medium, channel and format to enhance understanding and retention of the message
  • Models an open and honest communication style to create an environment of empowerment
  • Building Trust
  • Encourages the expression of ideas and opinions
  • Fosters a collaboration and build strong relationships
  • Behaves consistent with organizational vision and values
  • Develops and promotes organizational values of trust and accountability
  • Creates a customer-focused environment in the organization
  • Develops and strengthens customer relationships and loyalty
  • Driving Results
  • Sets goals and measures for organizational performance
  • Obtains and assigns the right resources to the right tasks in order to achieve desired results
  • Adjusts course of action based on changed priorities

Requirements and Qualifications:

  • Minimum BS in Computer Science/Information Systems or related field and/or equivalent experience
  • Master’s Degree in Computer Science preferred
  • 8+ years of experience in leading or managing complex, large scale, enterprise wide data integration service related platforms
  • 12+ years of technical work experience of core development and/or operational support and subject matter expertise in BI/DW and data integration services such as Informatica
  • Strong background dealing with data strategy and architecture
  • Strong experience leading multi-site and/or off-shore development teams
  • Experience in designing and implementing data warehouse and data mart architecture and solutions based on understanding business needs
  • Understanding and implementation experience in big data platforms
  • Multi-platform/multi-applications operation support environment knowledge
  • Experience with various software development estimation techniques
  • Experience with Incident, Change and Problem Management
  • Experience with ITSM Tools (Service Now or Samanage or any other ticket tracking tools)
  • Must provide oversight, management of and participate in on call 24 x 7 support

Technology Requirements:

  • Deep experience in designing/architecting/leading highly scalable, distributed BI/DW, Big Data and data integration solutions
  • Strong experience in Service Oriented Architecture design, development, governance, B2B integration and deployment
  • Expertise in data warehousing using Informatica Power Center, Informatica Master Data Management, IDD and Informatica Cloud Integration
  • Strong experience in Oracle, DB2, Postgres etc.
  • Strong experience in AWS technologies and services including but not limiting to Redshift, DynamoDB, etc.
  • Strong experience in debugging and performance tuning of mappings/sessions etc.
  • Experience in Informatica IDQ and Data Quality tools
  • Experience with Hadoop, HDFS, Python, Scala and Big Data
  • Experience in database design and dimensional modeling, Start and Snowflake schemas
  • Experience with database architecture for OLTP and OLAP applications and ETL processes
  • Experience in Informatica Cloud and Informatica Cloud real-time services
  • Experience in developing complex mappings in Informatica with various transformations including Web consumer, SQL transformation, XML generator, XML parser etc.
  • ETL experience in dealing with JSON Sources & Targets
  • Strong in Unix shell scripting

Knowledge and skills:

  • Solid understanding of industry best-practices, technology and trends
  • Demonstrated ability to understand high level business requirements
  • Ability to communicate technical issues to audiences with varying levels of technical acumen
  • Ability to drive root cause analysis and triaging calls
  • Ability to accurately scope out length and difficulty of tasks and projects, creating manageable objectives and goals, and ensuring appropriate resource allocation
  • The ability to use interpersonal styles and communication methods to inspire and persuade others to commit to your way of thinking using a collaborative style
  • Intellectually sharp, capable, and agile
  • Ability to make incisive and knowledgeable decisions in a timely manner
  • Identifies clear objectives for others and sets stretch goals
  • Plans and structures work and appropriately distributes it to others
  • Builds trust by leading with integrity
  • Is able to motivate others, manage conflict, and maintain composure in high pressure situations
  • Demonstrated ability to influence others without using formal authority
  • Leads appropriately given the situation
  • Clearly assigns responsibility for tasks and decisions
  • Sets objectives and appropriately follows-up using various methods of feedback
  • Demonstrates perseverance to achieve/exceed goals and objectives
  • Is able to push self and others towards achievement in an appropriate way
  • Ability to find common ground and bond with others
  • Evoking trust and credibility easily
  • Negotiates skillfully with a broad range of groups and/or people
  • Can balance directness with diplomacy
  • Gains trust and maintains relationships while maintaining a stance
  • Strong technical writing skills
  • Strong verbal and written communication skills
  • Experience in developing applications for Hospitality Industry preferred