System Administrator

Information Technology
in Charlotte
, NC
Reference: 19-01795


The Systems Administrator identifies, researches, and resolves technical issues for end users in addition to performing the following duties:


  • Install and maintain Windows Servers
  • Research and maintain Active Directory, Group Policies, DNS, DDNS, and DHCP services
  • Install and configure patches, firmware, drivers, and utility software
  • Monitor all server machines for usage and disk space issues
  • Monitor network performance and security using available hardware and software solutions
  • Respond to network/server outages
  • Perform, verify, and restore data backups at all sites
  • Maintain and test the disaster recovery plan
  • Manage antivirus software installation and monitoring
  • Maintain Microsoft Office 365 environment
  • Design, build, maintain, backup, and document VMWare environments
  • Manage user accounts, permissions, and access rights for Active Directory and various software applications
  • Maintain communication equipment and software; this includes Fortinet routers, Wi-Fi routers, and Access Points
  • Maintain VPN network
  • Create software images and clone fully configured workstations
  • Interface with management and employees to accurately assess PC hardware and software needs and to recommend options and implement solutions
  • Install and maintain PC hardware such as processors, memory, network cards, monitors, and printers
  • Install, maintain, and support PC applications and Windows operating systems
  • Provide training for employees in general usage of PCs as well as software applications; this includes both packaged and custom software
  • Initiate research and development for new technologies
  • Attend various meetings as may be required


  • Proficient in Linux operating systems required
  • Previous PC hardware and software support required
  • Strong knowledge of LAN and WAN
  • Proficient with VMware desktop and ESX 5.5
  • Proficient in Microsoft Windows and Microsoft Office 365
  • Availability to travel worldwide (10% of the time)
  • Strong trend recognition with emphasis on minimizing future issues
  • Strong attention to detail
  • Superior problem solving ability
  • Ability to analyze quantitative and/or qualitative data
  • Effective time management skills and ability to meet deadlines
  • Excellent organization, multitasking, and prioritization skills
  • Demonstrated poise and grace under pressure
  • Demonstrated initiative and resourcefulness
  • Ability to work independently and with a team
  • Ability to build relationships and work well across functions
  • Strong organizational and administrative skills required
  • Must be available/on-call during off hours
  • Positive attitude and team builder
  • Excellent leadership skills and superior management capabilities
  • Knowledge of budget management and staffing is a plus
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Ability to quickly and accurately diagnosis technical issues
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Interpersonal skills including communication, active listening, and customer care
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast moving environment

Desirable Skills:

  • Linux, MCSE, A+, Network+ certification preferred
  • Windows certification preferred