Description:
The Systems Administrator identifies, researches, and resolves technical issues for end users in addition to performing the following duties:
Responsibilities:
- Install and maintain Windows Servers
- Research and maintain Active Directory, Group Policies, DNS, DDNS, and DHCP services
- Install and configure patches, firmware, drivers, and utility software
- Monitor all server machines for usage and disk space issues
- Monitor network performance and security using available hardware and software solutions
- Respond to network/server outages
- Perform, verify, and restore data backups at all sites
- Maintain and test the disaster recovery plan
- Manage antivirus software installation and monitoring
- Maintain Microsoft Office 365 environment
- Design, build, maintain, backup, and document VMWare environments
- Manage user accounts, permissions, and access rights for Active Directory and various software applications
- Maintain communication equipment and software; this includes Fortinet routers, Wi-Fi routers, and Access Points
- Maintain VPN network
- Create software images and clone fully configured workstations
- Interface with management and employees to accurately assess PC hardware and software needs and to recommend options and implement solutions
- Install and maintain PC hardware such as processors, memory, network cards, monitors, and printers
- Install, maintain, and support PC applications and Windows operating systems
- Provide training for employees in general usage of PCs as well as software applications; this includes both packaged and custom software
- Initiate research and development for new technologies
- Attend various meetings as may be required
Requirements:
- Proficient in Linux operating systems required
- Previous PC hardware and software support required
- Strong knowledge of LAN and WAN
- Proficient with VMware desktop and ESX 5.5
- Proficient in Microsoft Windows and Microsoft Office 365
- Availability to travel worldwide (10% of the time)
- Strong trend recognition with emphasis on minimizing future issues
- Strong attention to detail
- Superior problem solving ability
- Ability to analyze quantitative and/or qualitative data
- Effective time management skills and ability to meet deadlines
- Excellent organization, multitasking, and prioritization skills
- Demonstrated poise and grace under pressure
- Demonstrated initiative and resourcefulness
- Ability to work independently and with a team
- Ability to build relationships and work well across functions
- Strong organizational and administrative skills required
- Must be available/on-call during off hours
- Positive attitude and team builder
- Excellent leadership skills and superior management capabilities
- Knowledge of budget management and staffing is a plus
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Ability to quickly and accurately diagnosis technical issues
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Interpersonal skills including communication, active listening, and customer care
- Ability to multi-task and adapt to changes quickly
- Self-motivated with the ability to work in a fast moving environment
Desirable Skills:
- Linux, MCSE, A+, Network+ certification preferred
- Windows certification preferred