Sr. Middleware Specialist

Information Technology
in Orlando
, FL
Reference: 19-04051
The Middleware Specialist  works as part of a team responsible for end-to-end technical support of complex web based applications. The ideal candidate would be a trouble-shooting expert supporting operating systems, applications, performance monitoring and middleware stacks. An understanding of programming object oriented programming techniques would be a plus. The role will also interface with Enterprise Engineering, Software Delivery and Testing teams in a Dev-Ops environment.
  • Provide middleware technical support to applications and development teams
  • Support one or more core middleware technologies that are underpinnings of critical business applications
  • Will work with Middleware support team that is engaged in all aspects of middleware solutions, which include design, configuration, tuning and support of middleware environments; consults with Application Architects and Developers on middleware usage
  • Develops Jython scripts to automate repeatable processes and support internal standards
  • Provide support for middleware environments
  • Tunes and optimizes middleware configurations to work with individual applications efficiently
  • Provide key middleware troubleshooting and problem resolution skills to Middleware team
  • Patching and updating Middleware components in support of technical currency initiatives and internal Standards
  • Minimum 6 years middleware administration experience
  • Bachelors Degree or equivalent
  • Solid understanding of TCPIP, DNS, Active Directory, etc.
  • Certified on one or more GBTS Core Middleware technologies (WebSphere, MQ, JBoss, TC Server)
  • ITIL Foundations v3 certified
  • Middleware clustering expertise
  • Familiarity with ITIL best practices with a focus on service design and transition
Preferred Qualifications:
  • 5-7+ years experience supporting and/or deploying web-based products or services
  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment
  • Able to resolve matters/issues in a positive manner
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Able to demonstrates exceptional troubleshooting methodology
  • Able to independently triage highly complex system and application incidents
  • Understand basic application design and dependencies for the applications the team supports
  • Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues
  • Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success
  • Has shown the ability to initiate change and act with integrity when tough decisions have to be made
  • Proven experience with system analysis and design, development, and testing
  • Demonstrated strong analytical and problem solving skills to achieve business results
  • Ability to manage and prioritize multiple projects simultaneously
  • Excellent organizational, communication and time management skills
  • Demonstrated experience with performance management/monitoring tools (CA Interscope, AppDynamics, Sitescope, Splunk)
  • ITIL V3 Foundations Certified
  • Proven experience with JAVA programing debugging and trouble shooting
  • Problem Solving Certification
Responsibilities and Expectations:
  • Recognized as a subject matter expert in Linux and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting
  • Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging
  • Experience with HTTP, TCP/IP, SNMP and DNS
  • Has experience on one or more load balancer platforms
  • Acts as a liaison and manages the Dev-Ops process with project delivery teams
  • Part of 24x7x365 on-call rotation
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Demonstrates exceptional troubleshooting methodology
  • Demonstrate ability to independently triage highly complex system and application incidents
  • Able to evaluate new application requirements for operations best practices
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards
  • Effective at dealing with change; Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance
  • Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion
  • Able to receive feedback in a constructive manner and consistently apply it to tasks
  • Able to create system and production documentation, adhering to organization standards