Client Success Advocate

» Client Success Advocate
Sales
in Lakeland
, FL
Reference: 19-03960

Description: 

4 Corner Resources is currently hiring for a Client Success Advocate in the Lakeland area.

Responsibilities:

  • Maintaining client relationships
  • Excellent communication and customer service experience
  • Conduct regular check-in calls and business reviews with clients to assess developing client needs
  • Document outcomes of engagement interactions
  • Advocate for clients by identifying emerging issues and suggesting improvements to processes, policies and products
  • Forecast and track key account metrics
  • Interface with the Innovation team to assist in establishing business/use cases based on client feedback
  • Deliver value to the company through customer satisfaction, retention and cross-selling of our logos
  • Identify and escalate potential at-risk clients
  • Take ownership of client interactions
  • Engage departmental leaders
  • Work cross-functionally with all business stakeholders
  • Conduct and document discovery and needs assessments for supplemental services estimates and deliver cost information to clients
  • Qualify up-selling and cross-selling opportunities among current clients and coordinate with sales team to pass opportunities into the sales pipeline