Provider Operations Coordinator

in Lake Mary
, FL
Reference: 19-04286


  • Conduct comprehensive and thorough review of requests for Provider profile set-up and/or updates initiated by other departments and received via Macess, fax, or e-mail for accuracy and completeness
  • Collaborate with internal and external customers to obtain any missing information required to complete requested set up and/or update
  • Enter Provider profile data into MHS database as requested
  • Identify inconsistencies and/or conflicts between Provider and Facility records
  • Validate Providers profile data for compliance with Provider set up guidelines as required to execute and file Providers application
  • Analyze Provider records within MHS and compare the data against the initial set up instructions provided
  • Communicate discrepancies to both internal and external customers as appropriate to clarify and resolve any inconsistencies in order to ensure database accuracy
  • Maintain a daily production sheet daily to include all work completed for the workday
  • Provide daily updates to Senior Representatives on the status of all active projects until completed
  • Manage work assigned through prioritization in order to meet expected completion deadlines for each request received
  • Communicate with department leadership to ensure that assigned workload can be completed as assigned
  • Participate in special projects as required
  • Additional duties as assigned

Minimum Qualifications:

  • High School Diploma or GED equivalent from an accredited school
  • Working experience in a data entry environment that requires meeting deadlines, quality results, and solving problems in a production environment
  • Flexible to work evenings, weekends and holidays due to business needs
  • Working experience with MS Excel to save in various versions, sort, filter, copy, paste, use pivot tables to determine work-flows

Preferred Qualifications:

  • Associate’s Degree from an accredited institution
  • Experience with MHS and/or MACESS preferred
  • Self-driven and able to make process improvements
  • Time management skills and understands prioritizing
  • Ability to multi-task through various applications and database systems
  • Excel experience creating pivot tables and utilizing v-lookups
  • Ability to adapt in a fast paced, changing environment
  • Professional verbal and written communication skills
  • Ability to perform constant repetitive tasks