Responsibilities:
- Conduct comprehensive and thorough review of requests for Provider profile set-up and/or updates initiated by other departments and received via Macess, fax, or e-mail for accuracy and completeness
- Collaborate with internal and external customers to obtain any missing information required to complete requested set up and/or update
- Enter Provider profile data into MHS database as requested
- Identify inconsistencies and/or conflicts between Provider and Facility records
- Validate Providers profile data for compliance with Provider set up guidelines as required to execute and file Providers application
- Analyze Provider records within MHS and compare the data against the initial set up instructions provided
- Communicate discrepancies to both internal and external customers as appropriate to clarify and resolve any inconsistencies in order to ensure database accuracy
- Maintain a daily production sheet daily to include all work completed for the workday
- Provide daily updates to Senior Representatives on the status of all active projects until completed
- Manage work assigned through prioritization in order to meet expected completion deadlines for each request received
- Communicate with department leadership to ensure that assigned workload can be completed as assigned
- Participate in special projects as required
- Additional duties as assigned
Minimum Qualifications:
- High School Diploma or GED equivalent from an accredited school
- Working experience in a data entry environment that requires meeting deadlines, quality results, and solving problems in a production environment
- Flexible to work evenings, weekends and holidays due to business needs
- Working experience with MS Excel to save in various versions, sort, filter, copy, paste, use pivot tables to determine work-flows
Preferred Qualifications:
- Associate’s Degree from an accredited institution
- Experience with MHS and/or MACESS preferred
- Self-driven and able to make process improvements
- Time management skills and understands prioritizing
- Ability to multi-task through various applications and database systems
- Excel experience creating pivot tables and utilizing v-lookups
- Ability to adapt in a fast paced, changing environment
- Professional verbal and written communication skills
- Ability to perform constant repetitive tasks