Pharmacy Technician

in Tampa
, FL
Reference: 19-02724

Job Summary: 

  • Receives and responds to calls from both provider/physicians offices and pharmacies
  • Enters pharmacy overrides into the WHI system based on approved guidelines and approvals from Clinical Pharmacists
  • Makes out bound calls to physicians and pharmacies

Key Duties and Responsibilities:

  • Receives and responds to calls from physicians and pharmacists on a timely basis
  • Enters DER overrides into the WHI system on a timely basis
  • Responds to requests from member service and other issues
  • Reviews member profiles for the 4 brand limit and sends letters to physicians with recommendations for changing therapies, and prepares denial letters for approval by Pharmacists
  • Follows DER guidelines to make decisions on approvals and/or denials on various drug products that are not in our formulary plans
  • Performs special projects as assigned


  • A High School or GED required

Work Experience:

  • 1+ year of experience in pharmacy operations managed care, hospitals and/or retail environments required
  • 2+ years of experience in managing care pharmacy and/or appeals/grievances required

Licenses and Certifications:

  • Certified Pharmacy Technician (CPhT) preferred


  • Demonstrated interpersonal/verbal communication skills
  • Demonstrated written communication skills
  • Ability to use pharmaceutical references
  • Ability to evaluate information from both oral and written sources, pharmaceutical references and report information to pharmacists
  • Working knowledge of prescription medications and pharmacotherapy


  • Microsoft Word Knowledge of Microsoft Office including Word, Excel and Power Point
  • Microsoft Excel Capable of learning to use Sidewinder, Crystal and WHI Data bases
  • Microsoft Outlook
  • Healthcare Management Systems (Generic)