Senior Network Information Technologist

» Senior Network Information Technologist
Marketing & Creative
in Largo
, FL
Reference: 19-03474

Description:

Identify and resolve advanced technology-based work problems of a nature that employees are unable to solve or overcome. Types of issues resolved will be addressed by two or more of the following disciplines: Database Administration, Network Management, Desktop, Management, Server Management, Application Design, Application Development, Enterprise, Architecture, Security Management, Quality Assurance, Incident Management, Financial, Management, Project Management, Document Management, Service Management, Asset, Management, Production Application Services, Storage Area Network, or Middleware Management.

Responsibilities:

  • Resolve advanced service desk tickets and customer reported problems
  • Troubleshoot and return technology to service within discipline at an advanced level
  • Effectively manage and perform personal daily activities and multiple major projects under the discipline of defined business processes
  • Identify and analyze complex problems
  • Distinguish between relevant and irrelevant information to make logical decisions
  • Provide solutions to problems
  • Design and implement technology at an advanced level within the discipline
  • Recommend and implement changes to improve operational efficiencies
  • Demonstrate technical leadership when working with peers and customers to achieve long-term solutions for a variety of agency technology needs
  • Contribute to project plans/schedules, and coordinate requirements, tasks, work assignments, resources and critical milestones, focusing on priority tasks
  • Participate in organization’s recruitment and community relations activities as directed

Qualifications:

  • Graduation from an accredited college or university with a Bachelor’s degree in Information Technology, Computer Science, Computer Technology, or related field
  • Six (6) years of experience in information technology specific to the assigned discipline (i.e. application development, database administration, etc.) that includes customer service
  • Or equivalent combination of education and experience
  • Additional qualifications as identified by the assignment
  • Must possess a valid Florida driver’s license

Knowledge and Skills:

  • Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications
  • Skill in managing personal daily activities and major projects for self and others
  • Skill in use and application of reference materials to research and solve major problems
  • Skill in the application of theory in resolving major problems
  • Skill in applying new technologies, soft skills and procedures
  • Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others
  • Ability to prepare and deliver effective presentations at various levels
  • Ability to use diplomacy in dealing with difficult customers and delivery of services
  • Ability to communicate effectively, both verbally and in writing, with peers and others
  • Ability to communicate with tact, patience and courtesy at all levels of the organization
  • Ability to assist personnel with training of new technologies
  • Ability to establish and maintain effective work relationships, both inside and outside of the division
  • Ability to self-develop relevant job-related skill(s) for current role and partner with management on training plans and career path opportunities
  • Ability to understand and follow specific instructions, priorities, policies and procedures
  • Ability to identify, to take ownership of, and to troubleshoot and solve major problems
  • Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace