IT Contractor

Information Technology
in Miami
, FL
Reference: 19-01798

Roles and Responsibilities: 

  • Act as the system administrator for various business applications and office software packages
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Analyze software issues, coordinate and implement corrective actions involving user interaction with various software applications
  • Perform post-implementation reviews to ensure system compliance with established performance specifications
  • Manage and organize unit, system and acceptance testing
  • Support and maintain system and data integrity for the applications they administer, i.e. – create new case types, manage/update control tables, determine and implement appropriate business rules and perform related administrative functions
  • Provide frontline support to software end-users
  • Serve as liaison between everyday users and the IT Dept
  • Assist to establish and maintain software policies and procedures for the department(s)
  • Participate in joint application design sessions with ITD and vendors
  • Identify strengths and weaknesses of department’s information technology and business processes and suggest strategies to improve
  • Work with department personnel to identify and records required changes
  • Design prototype for the purpose of enhancing business processes, operations and information process flow
  • Translate technical information into non-technical terms to achieve quality and maintain efficiency
  • Examine and evaluate purpose and context of reports to develop new or improve upon existing format and use